IT Networking/Helpdesk Resume

EDUCATION:

BS Information Systems Major

WORK EXPERINCE:

October 25, 2004-August 2008

Confidential,
Internal Auditor/Privileged User Monitoring and Audit

Responsible for daily testing of 10 critical controls for the IT Risk Office.
Performed daily audits for privileged user activity via systems logs and real-time activity, to identify and report security incidents found per SOX 404 guidelines. Controls that focused on High leveled Administrators/Developers/Engineers activity for MVS, Unisys, UNIX, and TACL/Tandem plus 46 critical applications under SOX 404 guidelines.
Completed and signed off on daily audit reports Per SOX 302,802 for the reporting of any violations committed by the Privileged users Per SOX 404. Solely held being responsible and accountable for the controls testing of systems, applications for the day. Also stating that I investigated any incident until identified and resolved and documented the incident on that day’s audit report.
Generate metrics to measure effectiveness the controls. Generated metrics based on violations and the weight of the violation to produce accuracy percentages for the Processing Teams and Privileged users.
The Lead in meetings/reviews with E&Y, KPMG, other Internal Auditors. Responsible for discussing findings and redefining process and closing procedure gaps. Ensuring the Security Processing Teams and Privileged users implement corrective actions regarding procedure updates. Regarding Security standards and SOX regulations.

Confidential,March 2004-September 2004

IT Networking/Helpdesk

Confidential,October 2003-January 2004
Seasonal District Technical Support Specialist/Helpdesk

Imaged computers in the district
Provided phone support
Setup and Installed POS(Point of Sale) machines
Installed and setup 16 offices running a window server 2003 and Windows 2003 backup server. Antivirus and Firewall configuration and VPN
Installed workstations Running Windows XP Pro
Installed and Configured Tax Application
Setup and installed printers

Confidential, Richmond, Virginia December 2002-August 2003
XP Pro Rollout Project/ Desktop Support