Advanced Technical Support Resume Greensboro, NC - Hire IT People

SUMMARY

Advanced technical support Analyst deeply skilled at resolving complex customer service issues in a timely manner.
Worked deeply in ICOMS, Confidential, Hammer, OMSe and OMSe 2, Advanced Agent Desktop, Rio and various other program to assist customers.
Exceptional telephone etiquette
Vast technical knowledge in Microsoft Windows
Worked with customers for installation of software and remote desktop work.
Assisted in escalated calls from two other departments to resolve difficult and complex customer issues with phone, Cable TV and Internet.
As a last resort, I would issue a truck roll for a customer whom needed physical repair or replacement of hardware.

PROFESSIONAL EXPERIENCE

Advanced Technical Support

Confidential, Greensboro, NC

Responsibilities:

Calls sent to my department were transfered at a minimum three times, at which point I was tasked with the repair of the phone modems, problems with the TWC switch, cable box and Internet software on the modems.

Technician

Confidential, Cary, NC

Responsibilities:

Assisted in house employees for the project Confidential Snapple with data recovery, virus removal, diagnostics etc. Also worked on hand held devices for mobile sales employees whom needed to have the devices trouble shot via the phone.

Help Desk

Confidential, Mooresville, NC

Responsibilities:

Sta ed the IT helpdesk which received phone calls from thousands of Lowes Stores from around the country. During 14 hour shifts, three days a week, I provided excellent response times to those needing remote support to resolve critical issues.

Agent

Confidential, Mooresville, NC

Responsibilities:

Diagnostics; Software Installation; Hardware Installation; Networking; Internet Confuguration and Maintenance.

We provide IT Staff Augmentation Services!

Advanced Technical Support Resume

Greensboro, NC

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