Mobile Support Technician Resume EdenPrairie, MN - Hire IT People

SUMMARY

Strong experience of XP and MS office support
Excellent customer service
Proven ability to troubleshoot and resolve complex customer problems.
Outstanding technical knowledge with demonstrated training
Proficient in Windows 7, Office Suite, and Remote Access (bomgar)
Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non - technical presentation
Expert with Air watch Console

PROFESSIONAL EXPERIENCE

Mobile Support Technician

Confidential, EdenPrairie, MN

Responsibilities:

Greet the walk in customers and listen to their complaints regarding the malfunctioning of their phones and Ipads/tablets
Diagnose the defective phones, Ipads/tablets and identify root cause of the problem
Accept customer SmartPhone, Ipads/tablets, and Laptops in-store repair request information about software and hardware issues and document all concerns
Break down systems, remove malfunction hardware and install new parts perform all repairs with utmost concern for customer privacy
Examine the mobiles phones to identify the cause of trouble.
Provide the customers with cost estimate and a tentative date to conclude the repair work
Open up the mobile Device and check the battery life, wirings and connections, screens and other components for efficiency
Maintained comprehensive knowledge of hardware, software trends and new releases
Explained features to customers and offered advice on best-fit choices based on customer needs
Maintained inventories, orders and negotiation with the suppliers

Windows 7 Desktop Support

Confidential, Oakdale, MN

Responsibilities:

Supported customer base of 500 machine migration; Oakdale MN/NY.
Working knowledge of McAfee Endpsoint Encryption software
Coordinated conferences with project managers and business units.
Provided custom app builds; Oracle 10g, Citrix, SQL Server 2008, Visual Studio, Office 2010
Configured Microsoft Outlook/ placement of Avaya VoIP phones.
Imaged Windows 7 enterprise via USB network drive.
Worked with help desk to troubleshoot RSA/VPN token issues
Remote Bomgar access support via, phone customer service

Computer Technician

Confidential, Minneapolis MN

Responsibilities:

Repair and maintain Desktops and Laptops ( Confidential, Confidential, Confidential, and Confidential .)
Configured new hardware, install and update the software packages
Remove viruses, Malware and Adware daily. iPhone, iPad, Android Tablets repair services,
Installed and configure Operating Systems, patches, drivers, including Windows 2000/XP, Vista, 7, 8&10
Installed Network Interface Cards NIC s, IP addresses, WINS, and DNS configurations

Dispatcher

Confidential, Minneapolis MN

Responsibilities:

Acquire loads for the drivers
Dispatching refrigeration units and vans units total of 15 trailers
Data entry and file management, creating invoices and all paper work
Price negotiation with clients (brokers)
Keeping maintenance records on service trucks (mileage, fuel pricing) Coordinating daily dispatch schedules with inbound and outbound loads
Maintain daily reports between the shippers and receivers
Dispatching company drivers 24/7 as well as import/export commodities.

Customer Support Specialist

Confidential, Mankato, MN

Responsibilities:

Provided technical support for inbound/outbound calls, email and performed remote connection to handle client's data, troubleshoot applications/hardware, and connectivity issues
Handled ticketing system via Remedy to resolve connectivity, applications/hardware, and peripheral issues
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies