Administrative Assistant Resume Gaithersburg, MD - Hire IT People

TECHNICAL SKILLS

Software: Microsoft Office suite programs (Word, Excel, Outlook and PowerPoint)

Languages: Fluent in reading and writing in Chinese (Mandarin, & Cantonese), English And Malay

Other:Health Insurance Portability & Accountability Act training, IRB (CITI) training, UBS Accounting System.

PROFESSIONAL EXPERIENCE

Administrative Assistant

Confidential, Gaithersburg, MD

Responsibilities:

Schedule and coordinate meetings, appointments.
Participate in day to day activities including answering incoming calls, meet with clients, prepare and reviewed documents, developing strategies for better assisting client.
Manage all scheduling, reports, email, inventory, and maintain clientele book and records.

Knowledge Advisor (System)

Confidential, Rockville, MD

Responsibilities:

Technical troubleshoot with 1+ year experience provided software, hardware and networking technical support.
Diagnosed, troubleshoot and resolved a range of software, and connectivity issues. Excel in probing question, researching, analyzing and rectifying problems.
Present and provided the highest quality of customer services to all walk - ins with knowledge that aids them in choices and eventually come to a satisfactory conclusion.
Maintained and master the most up-to-date products knowledge and new product offerings.
Cross-platform expertise(Win/Mac and proficiency in Microsoft suite program(Word, Excel, Outlook and PowerPoint)
Responsible for the orientation and training of new team members.

Intake Specialist / Admin Support Internship

Confidential, Rockville, MD

Responsibilities:

P articipated in day to day activities including answering incoming calls, meet with clients, prepared and reviewed documents, developing strategies for better assisting client.
Worked closely with certified housing counselor, analyzed clients' files and document cases notes to keep track of clients' current status with Counselor Max.
Organized and analyzed closed client cases to prepare for the audit.

Junior Help Desk

Confidential, Columbia, DC

Responsibilities:

Provided computer help desk support via telephone communications with end-users.
Partnered with Tier II and Tier III help desk peers to resolve complex problems that required escalation.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and resolved range of software, hardware and connectivity issues.
Excel in asking, probing questions, researching, analyzing and rectifying problems.

Research Assistant

Confidential, Catonsville, MD

Responsibilities:

Cashier

Confidential. Germantown, MD

Responsibilities:

Provided customer service and collected payment for goods.
Responsible for all monetary transactions to be accurate and maintained the accuracy of the transaction.
Knowledgeable in handcrafting deliciously perfect beverages.
Provided the best experiences in attending customer needs with every cup of beverages that make a difference in each person's day.
Responsible for all monetary transactions to be accurate and maintained the accuracy of the transaction.

Junior Loan Officer

Confidential

Responsibilities:

Prepared loan files for each customer who has applied for the loan and file all the necessary documents.
Explained the terms and regulations of applying for the availing a loan to the customer. Answer their queries, if any.
Studied the financial documents submitted by the customers and evaluate the financial standing and creditworthiness of the customers.
Coordinated with the mortgage officers, senior loan officers, and/or bank manager, as required to process the loans.

Accounting Clerk

Confidential

Responsibilities:

Administrative responsibilities included processing information for payroll with Microsoft Office Suite.
Confirmed and completed customer account orders.
Entered data into the accounting database and filed and archived company documents with UBS Accounting System.
Processed and managed customer invoices and account balances.
Managed scheduling, reports, email, inventory, and maintain clientele book and records.