SUMMARY

• Business Administrative Professional with proven ability to achieve and exceed all demands in a high and complex work environment
• Goal oriented individual with strong leadership capabilities, Organized and highly motivated with the ability to work independently and as a Team.
• Balance competing priorities and tight deadlines. Exercise independent judgement in detail oriented with troubleshooting problems, resulting in solution to a positive result.
• Skilled and experienced in Microsoft Windows applications
• In my role of communicating not only to leadership but also to customers I have developed open, ongoing channels of communication with them, being Bilingual in both English and Spanish. The process of continuously communication with the supervisor to explain requirements, and build strategic relationships benefits both leadership and the agency.
• I have demonstrated flexibility in communication styles and delivery systems. Whether in - person or through electronic means, my communications skills have been proven to be highly effective.
• Maintaining relationships with key leadership and customers have been established as one of my strongest assets in accomplishing work related actions.
• Chosen to serve as Acting Automation Clerk, based on exemplary performance in part taking in this role I have supported staff to ensure established goals and priorities were met. I gained cooperation and trust and fostered a culture of teamwork and partnering while providing support on special projects. I have also maintained an open line of communication while building strategic relationships between supervisors, managers, and senior level management. have supported the HR department when it came to getting certain vacancy reports signed by the Regional Field Director, as well as assisting the Transportation Assistants with Foreign Travel Request. Also answering phone calls and transferring the customer to the right agent. Also ensured timely responses and clear communication to emails, assist Regional Directors in formatting spreadsheets and printing them out in a timely manner.

PROFESSIONAL EXPERIENCE

Confidential

Customer service representative

Responsibilities:

• Fluently read, write, and speak Spanish and English to assist with customer's needs
• Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care.
• Understand customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
• Exercises independent thinking in meeting customer expectations.
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
• Processing information quickly and accurately.
• Handle routine customer transactions.

Federal Motor Carrier Safety Administration

Confidential Glen Burnie, MD

Responsibilities:

• Verify that all documentation is stored correctly in the Electronic Documentation Management System (EDMS), and other systems as required.
• Remove and properly dispose of paper files that exceed the retention period per FMCSA policy.
• Scan documents into the EDMS, and other systems as required.
• Distribute incoming mail/FAX/UPS and process outgoing mail/UPS using a postage meter or the UPS website.
• Track shipping activity on the office's UPS account and the postal meter.
• Perform basic data entry to track incoming documents.
• Answer incoming telephone calls.
• Use MS Office software (Word, Excel, Outlook) to prepare documents.
• Perform other clerical duties as assigned
• Ordering and Restocking office supplies

Acting Automation Clerk

Responsibilities:

• Answering phone calls and transferring them to appropriate representative
• Receiving mail and signing for it
• Ordering Business cards
• Sending out Notice of Claims for Enforcement Specialist
• Sending out packages through UPS
• Greeting customers that come into the office
• As a General Clerk and acting Automation Clerk in the Confidential I have learned about what each division is responsible for and also with communicating more through email and phone when showing support for different projects. Greeting customers with smiles to ease their frustration. Improving my Administrative support as well to staff either in the office or in the other divisions.

Confidential, Gaithersburg, MD

Administrative Assistant

Responsibilities:

• Administrative support to the Chief Executive Officer of the company.
• Scheduling Interviews
• Screening prospective employees
• Light personal assistant duties
• Provided support to the customer service representatives and new hires in the office
• Sent inner office and client emails as well as school updates
• Assisted parents with the Confidential portal for enrollment, payments, schedule change request and terminating services
• As an Administrative Assistant I was able to support staff in assisting parents with certain issues and problems. Learning to maneuver the database to process payments and change schedules and explaining certain charges on accounts. Providing my assistants to staff when they were bombarded with work and was reliable in finishing on deadlines.

Confidential, Richmond, VA

Sales Associate

Responsibilities:

• Assisting customers at the entrance
• Attentive to customers
• Explain current specials and average weekly close is 98 percent
• Guided customers for online orders or contacting other stored if a product they were looking for, we did not carry.
• Answered Telephone
• Did product inventory
• Insured that the product, aisles and displays were to company standards and better
• Assisted customer in their every need which helped better my customer service skills. Managing payments better my mathematical skills and learning to help with returns and keeping accountability of products both bought and returned. Meeting the weekly quota with the amount of purchases made daily. Unpackage and unboxed products to restock displays for the next day.

Confidential

Office Assistant

Responsibilities:

• Answering, transferring and taking phone calls and messages.
• In charge of record keeping and database management
• Ensuring that office was stocked with supplies
• Scheduling and preparing events and meeting for office staff
• Resolving complaints from clients prior to the office manager
• An an office assistant I learned a lot that had came with the position of a Real Estate Broker. Putting my problem solving skills to work when it came to solving any unhappy customers and providing several options to de escalate confrontation and providing a happy outcome. Time management with scheduling events and meetings for office staff every month.

Confidential

Customer Service Representative

Responsibilities:

• Ability to learn and memorize the current specials
• Greeting customers at the door
• Outreach marketing to grasp clients by passing out flyers
• Talking to prospective clients on the sidewalk and local areas
• Help assist clients with different monthly options that will fit their budget and wants
• Closed deals with 96 percent of my clients
• Becoming a Customer Service Representative right out of High School helped my customer service and strengthened it. I acquired the knowledge of selling telephones that best fit the customer's lifestyle and that they would be happy to have closed their deals with me. Gaining the trust and building a relationship with customers to better assist them when they had updates. Assisted with payments and allowing me to be more available to clients.