Help Desk Support Analyst Tier 3 Resume Washington D.C. - Hire IT People

SUMMARY

To obtain a challenging position where my critical thinking, researching, and multi - tasking skills; complemented by my practical experience are fully utilized, meaningfully enhanced, and augmented.

TECHNICAL SKILLS

Records Management
Archiving
Research
Scanning
Faxing
Indexing
Cataloging
Redacting
Declassification
FOIA Training
Digitization Redacting
Monetary Transactions
Privacy Act Training
Operations Management Safeguard Confidential Information
IT Help Desk Support

PROFESSIONAL EXPERIENCE

Help Desk Support Analyst Tier 3

Confidential, Washington D.C.

Responsibilities:

Serve as the subject matter expert related to Operations Portal, an in-house built financial Lending application.
Respond to end User queries and support requests raised via email and/ or phone.
Work with the Technical team to obtain resolution to issues escalated, and communicated back to the end User.
Summarize the level of activities escalated (issues raised, resolved, pending) and provide them to management.
Use the Remedy call tracking system to track work and analyze reports to identify problem areas and training opportunities.
Collected Feedback and worked closely with Clients to on IT services, utilizing surveys, training, expos, and IT clinics.
Responsible for issues concerning the maintenance and implementation of Operation standards and knowledge sharing within various IT departments.

Communications Specialist

Confidential, Washington D.C.

Responsibilities:

Broadcast confidential communication to country heads; Minister of Finance, Minister of Economy, and Confidential Bank Governors.
Transfer, route, and verify monetary fund's utilizing SWIFT application.
Exercised judgment executing administrative procedures, such as, reading, comprehending and performing manual distribution based on Confidential guidelines.
Distribute confidential messages received by Managing director and Deputy managing directors to various high level officials.
Monitor, operate SWIFT and RIGHTFAX systems and applications.
Developed valuable working knowledge of the functions of the Confidential .

Information Management Consultant

Confidential, Washington D.C.

Responsibilities:

Took part in a collaborative effort with Confidential library/archives, Internal Documents Unit, and the Middle East and North Africa region to retrieve and index over 600 missing Knowledge Outputs.
These Knowledge Outputs consist of various works and studies on Economic and Sector Work in the Middle East and North Africa region.
Worked closely with Task Team Leaders to identify missing Knowledge Outputs and to ensure appropriate actions for filing and processing.
Managed collection, documentation, review and processing of Knowledge Outputs into the Bank's database-repository.
Digitized key Archival collections, which, include the records of former Confidential President Robert S. McNamara, in a pro-active effort to provide public access to Archival records through the internet.
Reviewed and undertook disclosure decisions in accordance with Confidential Access to Information Policy Exceptions.
Conducted regular data quality control checks on bibliographic data.
Acquired substantial amount of knowledge on global economics and development through interactions with Confidential staff at various levels.

Research analyst

Confidential, Chantilly, VA

Responsibilities:

Confidential Chantilly, Va Researched, synthesized, and analyzed Federal government procurement opportunities for small and large government contracting companies.
Monitored and utilized government procurement websites such as Federal Business Opportunities (FBO), education Federal Procurement Data Systems (FPDS), the Environmental Protection Agency Acquisitions Management website, the Department of Health and Human Services Active Contracts listing, and the Small Business Administration websites.
Adhere to quantitative and qualitative goals.

We provide IT Staff Augmentation Services!

Help Desk Support Analyst Tier 3 Resume

Washington D, C

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship