CUSTOMER AND TECHNICAL SUPPORT SUPERVISOR Resume

SUMMARY

Dedicated customer service representative with 12 years of experience combining management and customer service expertise in various customer service oriented jobs. Looking for a management position in a fast growth company.

AREAS OF EXPERTISE

Customer and Personal Service
Monitoring
Instructing
Quality Control Analysis

PROFESSIONAL EXPERIENCE

CUSTOMER AND TECHNICAL SUPPORT SUPERVISOR

Confidential

Responsibilities:

Handles cases escalated to the higher support level
Handles foreign language cases
Assists agents to provide customers with proper support and a better customer experience
Handles supervisor calls
Monitors scheduled break adherences
Provides upper management with coaching opportunities for other agents whenever possible

CUSTOMER AND TECHNICAL SUPPORT

Confidential

Responsibilities:

Provide customers with general and technical support in relation to their account
T rack phone calls with using the appropriate systems
Make approved adjustments to customer accounts

PERSONAL CAREGIVER

Confidential

Responsibilities:

Assists with general needs and requests
Daily meals
Housekeeping
Physical Therapy

SALON MANAGER

Confidential

Responsibilities:

All incoming calls
Out going calls (example: confirming appointments, rescheduling for technicians, etc.)
Scheduling appointments for clients
Coordinated group bridal appointments
Checking clients in and out
Handling all cash, credit, and check transactions
Gathering new client information
Completing nightly drawer balance
Assisting in all opening and closing aspects of the salon and spa
Completing weekly inventory count on all retail stock
Managing up to 20 salon and spa employees and that all adhered to policies

RECEPTIONIST

Confidential

Responsibilities:

Answering incoming calls and directing them to the correct person or group
Keeping front lobby, client lounge, conference room, and design room clean and organized
Sending out monthly test letters
Posting client payments to accounts
Uploading scanned PDF documents into client accounts
Organizing files
Completing quality assurance checklists on customer files
Review weekly funding

RECEPTION SHIFT MANAGER

Confidential

Responsibilities:

All incoming calls
Outgoing calls (example: confirming appointments, rescheduling for technicians, etc.)
Scheduling appointments for clients
Coordinating group appointments
Checking clients in and out
Handling all cash, credit, and check transactions
Gathering new client information
Resolving client complaints
All aspects of opening and closing spa including nightly close out
T rained other employees
Managing schedules
Managing up to 6 front desk employees and making sure all adhere to policies

RECEPTIONIST

Confidential

Responsibilities:

All incoming calls
Outgoing calls (example: confirming appointments, rescheduling for technicians, etc.)
Scheduling appointments for clients
Coordinating group appointments
Checking clients in and out
Handling all cash, credit, and check transactions
Gathering new client information
Resolving client complaints
All aspects of opening closing spa and call center
T rained other employees

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship