SENIOR CUSTOMER SUPPORT TRAINING SPECIALIST Resume

SUMMARY

A committed, ethical and reliable professional wishing to contribute my 30 years of experience in administrative support and customer facing roles to a growing organization.Authorized to work in the US for any employer

TECHNICAL SKILLS

Self-starter
Deadline focused
Critical thinker
Service minded
Proficient in Microsoft Office
Document Creation
Wordsmithing/Editing
Meticulous attention to detail
Training facilitation/delivery

PROFESSIONAL EXPERIENCE

SENIOR CUSTOMER SUPPORT TRAINING SPECIALIST

Confidential

Responsibilities:

Create and edit facilitator guides
Create and edit email notification templates
Facilitate 4 weekly webinar based sessions to external customers and internal employees
Operate Citrix GoToTraining module
Collaborate with Account Management team for customer on - boarding
Process and manage support cases in the CRM
Approve customer training registration requests daily
Create and maintain Microsoft Power Point presentations
Create and deliver 12-week Training mentorship program to internal teams
Use of industry tools and applications including: Salesforce CRM, Confidential Admin Console, Microsoft Office, OneNote, Blue Jeans conferencing system, Citrix training module

CUSTOMER SUPPORT COORDINATOR LEAD

Confidential

Responsibilities:

Manage daily tasks and distribute caseload for team of 6
Process individual support caseload
First level customer escalation contact
Lead or participated in weekly customer update calls
Process daily team reports
Train new team members on internal processes and workflows

ADMINISTRATIVE ASSISTANT/OFFICE COORDINATOR

Confidential

Responsibilities:

Operate Mitel phone system - 117 lines
Maintain facility: office and kitchen supplies
Manage office appliances, equipment and maintenance scheduling
Manage conference rooms, scheduling
Negotiate corporate hotel, event venue and vendor rates
Manage all mail distribution, shipping and deliveries with FedEx, UPS and USPS
Schedule and coordinate candidate interview
Plan weekly staff lunch, Board of Directors and Executive lunches and various other corporate holiday events
Company Bank deposits
Create and maintain organizational roster
Assist with departmental project needs including Marketing and Executive/BOD conference materials
Process monthly expense reports and weekly travel for 3 Executive team members
Utilize Salesforce CRM
Served on the corporate relocation committee for planning and execution of our company move from Kingstowne, VA to Crystal City, VA.
Served two years on the Events Team including planning and coordination with external vendors, venues, contracts and deadlines.
Received 10-year dedication, recognition and award.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship