Sale Technical Representative Resume Hagerstown, MD - Hire IT People

SUMMARY

Customer focused representative who is highly energetic, outgoing and detail - oriented.
Handles multiple responsibilities simultaneously while providing exceptional customer service.
Friendly and quickly learns and masters new concepts and skills.
Passionate about helping customers and creating a satisfying experience.
Upbeat and flexible decision making with experience in retail, sales, and call center.
Seeking a challenging entry-level customer service position that allows me to contribute my skills and experience in determining requirements by working with customers.
Authorized to work in the US for any employer

TECHNICAL SKILLS

Knowledge Retention. Attention to Detail. Organization Flexibility. Calm Under Pressure Effective Communication Skills.
Speed Application Maintenance Software Installation & Support Hardware Infrastructure Technical Troubleshooting Help Desk General Computer Competencies Customer Support Policies
Standard & Processes Customer Support Service-Agreements Service Request Management Process Knowledge of Customer Support Function

PROFESSIONAL EXPERIENCE

Sale Technical Representative

Confidential, Hagerstown, MD

Responsibilities:

Diagnoses and resolves problems using documented procedures and checklists.
Utilized multiple platforms, systems and devices.
Follow-up and/or escalation to a higher level of expertise.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintains call center database by entering information.
Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Ensure timely responses to customers.
Represent the customer in the resolution of all disputes and claims and in all dealings with Confidential suppliers.
Participate in corrective branch action to resolve deficiencies.
Take an active role in upselling Confidential goods and services on all inbound calls.
Provide support on product selection and application.

Pantry Clerk / Catering Assistant

Confidential

Responsibilities:

Sanitize kitchens, taking care of all aspects of hygiene as well as helping to prepare food and serve it to clients.
Obligated to carrying out basic food preparation tasks, such as washing and peeling food.
Organized the store room, as well as being in charge of unloading deliveries from suppliers.
Gathered and disposed of waste.
Clean and cut up meat, fish and vegetables, fruit as well as operate machinery.

Dietary Aide

Confidential,Washington, DC

Responsibilities:

Executed food delivery in less amount of time than trained for . Slashed food preparedness time in order to deliver meals to patients .
Manage patient rooms number, receipt, and meal order . Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)