SUMMARY

• Dedicated Customer Service rep and Office Manager with 17+ years of experience in a call center, retail, sales, and management settings.
• Consistently achieved high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
• Extensive computer experience in both PC and MAC formats with an emphasis on Confidential applications.
• Respected leader of customer - focused teams ; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment.
• Lead by example and ensure the execution of all safety, security, quality and store or call center operations policies.

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

WAH Customer Service/Tech Support

Responsibilities:

• Work at Home agent with Confidential Tech Support.
• Started as a Tier 1 Rep, was promoted to T2, and ended as a team lead until Confidential lost the contract with Confidential .
• As a T2, in charge of direct customer support with deeper issues involving iOS devices.
• Obtained and mastered direct Confidential training, including; Logic Pro, Final Cut X, iOS for iPhone, iPad, and iPod.
• Experienced with an extensive amount of Confidential software and Hardware in both troubleshooting and operation.

Confidential, Tampa, FL

Marketing Manager/Social Media Trainer/Blogger

Responsibilities:

• In charge of daily social media interactions for sales and marketing.
• Training interns for social marketing interaction, and social analytics.
• In charge of accounting and invoice processing for orders and other contracts.
• Increased company revenue to over 1 Million while employed.

Confidential, Maitland, FL

AV Capture Artist/Executive Marketing Assistant

Responsibilities:

• Responsible for capturing marketing/promotion footage for tv, internet, and viral commercials.
• Capturing screenshots and video for websites and TV stations such as Confidential
• Promoted to Executive Marketing Assistant for the Tiger Woods Team 11/08 to oversee daily operations in marketing department.
• Part of the team that promoted the first Tiger Woods Wii title in 09.
• Directly involved with the Super Bowl campaign and E3 campaigns.

Confidential, Clearwater, FL

Customer Service/Help Desk/Team Lead/Office Manager

Responsibilities:

• Promoted to manager position 5/04 to recruit, train and supervise 35+ customer service and sales reps.
• Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
• Manage front-end operations to ensure friendly and efficient transactions at checkout. In charge of accounting and mail departments.