Tier 1 Support Resume Washington DC - Hire IT People

SUMMARY

Technical Skills

PCs, Laptops, and Computer/Network Architecture Remote Desktop Experience
MS Windows XP/WIN7/WIN8
Installation, Configuration, Troubleshooting and Maintenance of PC Hardware and Peripherals
MAC OS X, Linux, and Windows XP and Databases

PROFESSIONAL EXPERIENCE

Tier 1 Support

Confidential, Washington DC

Responsibilities:

Intake Specialist

Confidential, Washington DC

Responsibilities:

Assist in outreach products by preparing and reviewing necessary documents; Compile brochures and pamphlets for various agency events
Contribute to the development and implementation of programs that streamline office work flow; Assist in the creation of a digital filing system that maintains confidentiality of consumers and employees
Maintain and properly enter client information into information management system; Ensure that information is updated and current
Assist Compliance Specialist with support of daily of operations including messages, email, and client correspondence logs

PSE Mail Processing Clerk

Confidential, Washington DC

Responsibilities:

Answer questions regarding mail regulations, procedures, postage rates, and post office boxes
Rotationally perform loading of mail onto automated equipment, culled out items that can’t be processed, and enter sorted mail into the system
Facilitate effective communication between client, front desk staff, and team members; Effectively address customer inquiries and concerns
Monitor flow of mail to ensure a continuous feed, swept separated mail from bin stacks, and maintain equipment when distribution ran is completed
Undertake a variety of administrative tasks to assist with work flow and smooth day to day operation

Lead Office Automation Clerk

Confidential, Washington, DC

Responsibilities:

Communicate with conference/event space team via email and phone to assist in the coordination of internal staff meetings and presentations
Design and implement office policies by establishing standards and procedures; create training materials
Utilized MS Office software to prepare general correspondences and type internal/ external memos; Routinely scan documents as PDF files
Access NIH research database to search grant and application information and generate basic data reports for program officers to monitor assigned research portfolios
Prepare travel authorizations and vouchers in the NIH Government Trip system; Follow internal guidelines and procedures for approval while providing constant status updates
Participate in regular team meetings to share information updates, seek guidance, and provide valuable input in my areas of