IT Internship Resume Annandale, Va - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Internship

Confidential, Annandale, Va

Responsibilities:

Desktop Support.
Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
Work with vendor support contacts to resolve technical problems with network and telephone equipment.
Recommends and / or performs upgrades on systems to ensure longevity.
Respond to requests for technical assistance in person, via phone and electronically.
Diagnose and resolve technical hardware and software issues.

Scheduling/Registration Representative II

Confidential

Responsibilities:

Cataloged efficiently and accurately following established guidelines
Created accurate and complete accounts in host system (EPIC) by obtaining and verifying all registration information
Met and exceeded established productivity, quality assurance and call center performance standards
Employed standards, guidelines and written procedures for performing scheduling functions
Averaged 132 successful calls daily in a call center environment

Production Engineer

Confidential

Responsibilities:

Created music for Confidential Winter Fleece campaign in Australia
Produced and engineered background music for commercials and music videos
Utilized the internet to teach young adults music production techniques
Built a brand from the ground up acquiring over 30 million video views and streams

Senior Music Instructor

Confidential

Responsibilities:

Monitored and instructed 45 young adult students in using computers and computer systems to program and set up music production data and sound engineering
Utilized classroom, face - to-face, and web-based communication platforms to improve student development
Taught students music production techniques, basic business accounting, time management, problem solving skills and the importance of fiscal responsibility as an independent musician
Successfully lead and trained three groups of 15 students over the course of three workshops
Planned and developed a curriculum as the basis for all incoming instructors
Developed and assisted in live presentations and demonstrations of music hardware and software