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It Internship Resume

Annandale, VA

TECHNICAL SKILLS

  • TCP/IP
  • Windows 7
  • Windows 10
  • EPIC Ambulatory Systems
  • OS X

PROFESSIONAL EXPERIENCE

IT Internship

Confidential, Annandale, Va

Responsibilities:

  • Desktop Support.
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
  • Work with vendor support contacts to resolve technical problems with network and telephone equipment.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Respond to requests for technical assistance in person, via phone and electronically.
  • Diagnose and resolve technical hardware and software issues.

Scheduling/Registration Representative II

Confidential

Responsibilities:

  • Cataloged efficiently and accurately following established guidelines
  • Created accurate and complete accounts in host system (EPIC) by obtaining and verifying all registration information
  • Met and exceeded established productivity, quality assurance and call center performance standards
  • Employed standards, guidelines and written procedures for performing scheduling functions
  • Averaged 132 successful calls daily in a call center environment

Production Engineer

Confidential

Responsibilities:

  • Created music for Confidential Winter Fleece campaign in Australia
  • Produced and engineered background music for commercials and music videos
  • Utilized the internet to teach young adults music production techniques
  • Built a brand from the ground up acquiring over 30 million video views and streams

Senior Music Instructor

Confidential

Responsibilities:

  • Monitored and instructed 45 young adult students in using computers and computer systems to program and set up music production data and sound engineering
  • Utilized classroom, face - to-face, and web-based communication platforms to improve student development
  • Taught students music production techniques, basic business accounting, time management, problem solving skills and the importance of fiscal responsibility as an independent musician
  • Successfully lead and trained three groups of 15 students over the course of three workshops
  • Planned and developed a curriculum as the basis for all incoming instructors
  • Developed and assisted in live presentations and demonstrations of music hardware and software

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