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Help Desk Data Analyst Resume

Herndon, VA

SUMMARY

Recent graduate from Confidential with extensive training in Information Technology. Seeking to provide strong analytical skills and critical - thinking skills to fill your position. An Tenthusiastic worker aiming to help achieve company goals and to be an asset to your team.

TECHNICAL SKILLS

Software: Microsoft Windows Operating Systems; SharePoint; IBM Business Process Management; and Microsoft Office Suite

Hardware: HP, Dell, and Lenovo desktops/laptops, HP printers; computer builds and repairs; hardware installs

Networking: running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Help Desk Data Analyst

Responsibilities:

  • Perform software support/troubleshooting (i.e. Password resets, change contact information) for daily end users to exceed customer satisfaction
  • Research and develop strategic solutions to newly identified and unresolved customer issues to improve customer service throughout project.
  • Offer guidance and assistance to over 75 end users to resolve common content related questions to decrease duplicate policy inquiries

Confidential, Herndon, VA

Loan Operations Specialist (Intern)

Responsibilities:

  • Analyzed over 200 Triage tickets of Confidential loan modifications and transferred to respective loan officers for approval or denial.
  • Reviewed and executed between 20-35 State Florida Affidavit documents for accuracy to correctly deliver to specified lawyers.
  • Created monthly internal Single-Family department production calendars for clarity on vital companywide tasks and procedures
  • Produced and distributed up to 15 extensive Variable Resourcing Reports to each Single-Family loan analyst for related company evaluation and usage to achieve daily company metric objectives.

Confidential, Bowie, MD

Consultation Agent

Responsibilities:

  • Managed the Confidential check-in and check-out process daily to effectively complete solutions for over 100 clients
  • Provided over 50 Confidential clientele with computer based repairs (i.e. computer diagnostics, reset network) and installations to achieve monthly business goal
  • Engaged between 20-100 clients weekly with selling skills to provide service solutions to increase budget
  • Performed other clerical duties daily such as shipping and receiving and other administrative procedures to provide exceptional customer service

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