Help Desk Data Analyst Resume Herndon, VA - Hire IT People

SUMMARY

Recent graduate from Confidential with extensive training in Information Technology. Seeking to provide strong analytical skills and critical - thinking skills to fill your position. An Tenthusiastic worker aiming to help achieve company goals and to be an asset to your team.

TECHNICAL SKILLS

Software: Microsoft Windows Operating Systems; SharePoint; IBM Business Process Management; and Microsoft Office Suite

Hardware: HP, Dell, and Lenovo desktops/laptops, HP printers; computer builds and repairs; hardware installs

Networking: running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Help Desk Data Analyst

Responsibilities:

Perform software support/troubleshooting (i.e. Password resets, change contact information) for daily end users to exceed customer satisfaction
Research and develop strategic solutions to newly identified and unresolved customer issues to improve customer service throughout project.
Offer guidance and assistance to over 75 end users to resolve common content related questions to decrease duplicate policy inquiries

Confidential, Herndon, VA

Loan Operations Specialist (Intern)

Responsibilities:

Analyzed over 200 Triage tickets of Confidential loan modifications and transferred to respective loan officers for approval or denial.
Reviewed and executed between 20-35 State Florida Affidavit documents for accuracy to correctly deliver to specified lawyers.
Created monthly internal Single-Family department production calendars for clarity on vital companywide tasks and procedures
Produced and distributed up to 15 extensive Variable Resourcing Reports to each Single-Family loan analyst for related company evaluation and usage to achieve daily company metric objectives.

Confidential, Bowie, MD

Consultation Agent

Responsibilities:

Managed the Confidential check-in and check-out process daily to effectively complete solutions for over 100 clients
Provided over 50 Confidential clientele with computer based repairs (i.e. computer diagnostics, reset network) and installations to achieve monthly business goal
Engaged between 20-100 clients weekly with selling skills to provide service solutions to increase budget
Performed other clerical duties daily such as shipping and receiving and other administrative procedures to provide exceptional customer service

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Help Desk Data Analyst Resume

Herndon, VA

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