Tier 1 Service Desk Analyst Resume Germantown, MD - Hire IT People

SUMMARY

IT professional deeply committed to customer care, satisfaction, and retention; skilled in analyzing, troubleshooting, and managing access and a variety of applications in a Service Desk environment. Proven ability to effectively explain technical topics and communicate them clearly to individuals with varied backgrounds and skill levels.

TECHNICAL SKILLS

Technical Troubleshooting
LAN Connectivity
Access Management
Hardware Configurations
Problem Diagnosis
Customer Service
Software Installs
Phone/Remote Control Support
VPN/Remote Connectivity

PROFESSIONAL EXPERIENCE

Confidential, Germantown, MD

Tier 1 Service Desk Analyst

Responsibilities:

Managing access for two - factor authentication, email/drive encryption, remote access and network accounts.
Mapping disconnected network drives and printers.
Partnering with Tier II and Tier III help desk peers to resolve complex problems requiring escalation.

Confidential, Washington, DC

Senior Major Accounts Analyst

Responsibilities:

Fulfilling various reporting requests from internal and external customers.
Conducting issue resolution, audits, and investigation of billing errors.
Managing and delegating additional ad-hoc projects related to the integration of CoStar acquisitions.

Confidential, Washington, DC

Research Associate I

Responsibilities:

Developing and expanding the depth of relationship with clients and real estate professionals.
Investigating and publishing sales comparable reports for large commercial transactions.
Completing ad-hoc projects to include information verification, database linkages, and product synchronization.

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Tier 1 Service Desk Analyst Resume

Germantown, MD

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