Service representative Resume

OBJECTIVE:

I am looking to become a photojournalist and graphics designer once I finish my degree in Mass Communications. I have experience in computer programming, editing news reports and social media marketing. I am looking for a position in digital media, IT & communications.

TECHNICAL SKILLS:

Microsoft Windows operating systems & Microsoft Office
Mid - level skills in design
Types up to 60 WPM
Knowledge of FTP and SQL database
Mid-level skills in photography, owns camera and lenses
Knowledge of Adobe Creative Suite
Attentive to detail
Develops relationships with people
Assists customers
Repairs computers & mobile devices
Intermediate & Advanced level - Microsoft Word, Outlook, Excel, Powerpoint.

PROFESSIONAL EXPERIENCE:

Service representative

Confidential

Responsibilities:

Works in call center environment to assist Confidential on the Confidential website and/or mobile devices in regards to their products and services with Confidential .
Ensures Confidential members' data is secured with accurate information.
Works on Windows platform to assist Confidential member's solution on an intranet network database.
Communicates effectively with Confidential members to resolve technical issues through troubleshooting methods.
Communicates effectively with team and supervisors to assist with daily calls and resolve technical issues.
Provides and performs quality customer service with a professional demeanor.
Performs well under QA monitored calls and is resourceful in finding solutions with the help of supervisors and team mates.
Escalates tickets to the IT department for more complex technical issues.

INVENTORY AUDITOR

Confidential

Responsibilities:

Worked in grocery, retail, pharmacy, and warehouses to conduct inventory calculations and data collections.
Traveled to conduct grocery store audits on frozen foods for Southeast Frozen Foods and 200 Food Lion stores quarterly.
Conducted store audits with managers and associates to ensure data collections are accurate.
Communicated effectively with managers to ensure all data collections for each product is counted correctly and assisted with inventory control management software using Windows operating systems.
Provided customer service with a professional demeanor.

CATERER/ SALES ASSOCIATE

Confidential

Responsibilities:

Prepared food for dining area & catered to events for employees.
Cleaned work area to maintain sanitation.
Communicated effectively with Confidential employees to ensure food quality.
Handled customer's cash, credit/ debit cards to purchase food orders.
Provided customer service with a professional demeanor.

MEDIA EDITOR

Confidential

Responsibilities:

Written news updates on the technology industry on Confidential.
Updated the FTP (File Transfer Protocol) to deliver media content to editors.
Used camera equipment to cover conventions and expos (notably the Electronic Entertainment Expo in Los Angeles, Game Developer's Conference in San Francisco).
Conduct and coordinated interviews as a member of the press with video games/ entertainment industry representatives for media coverage.

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