We provide IT Staff Augmentation Services!

Service Representative Resume

OBJECTIVE:

I am looking to become a photojournalist and graphics designer once I finish my degree in Mass Communications. I have experience in computer programming, editing news reports and social media marketing. I am looking for a position in digital media, IT & communications.

TECHNICAL SKILLS:

  • Microsoft Windows operating systems & Microsoft Office
  • Mid - level skills in design
  • Types up to 60 WPM
  • Knowledge of FTP and SQL database
  • Mid-level skills in photography, owns camera and lenses
  • Knowledge of Adobe Creative Suite
  • Attentive to detail
  • Develops relationships with people
  • Assists customers
  • Repairs computers & mobile devices
  • Intermediate & Advanced level - Microsoft Word, Outlook, Excel, Powerpoint.

PROFESSIONAL EXPERIENCE:

Service representative

Confidential

Responsibilities:

  • Works in call center environment to assist Confidential on the Confidential website and/or mobile devices in regards to their products and services with Confidential .
  • Ensures Confidential members' data is secured with accurate information.
  • Works on Windows platform to assist Confidential member's solution on an intranet network database.
  • Communicates effectively with Confidential members to resolve technical issues through troubleshooting methods.
  • Communicates effectively with team and supervisors to assist with daily calls and resolve technical issues.
  • Provides and performs quality customer service with a professional demeanor.
  • Performs well under QA monitored calls and is resourceful in finding solutions with the help of supervisors and team mates.
  • Escalates tickets to the IT department for more complex technical issues.

INVENTORY AUDITOR

Confidential

Responsibilities:

  • Worked in grocery, retail, pharmacy, and warehouses to conduct inventory calculations and data collections.
  • Traveled to conduct grocery store audits on frozen foods for Southeast Frozen Foods and 200 Food Lion stores quarterly.
  • Conducted store audits with managers and associates to ensure data collections are accurate.
  • Communicated effectively with managers to ensure all data collections for each product is counted correctly and assisted with inventory control management software using Windows operating systems.
  • Provided customer service with a professional demeanor.

CATERER/ SALES ASSOCIATE

Confidential

Responsibilities:

  • Prepared food for dining area & catered to events for employees.
  • Cleaned work area to maintain sanitation.
  • Communicated effectively with Confidential employees to ensure food quality.
  • Handled customer's cash, credit/ debit cards to purchase food orders.
  • Provided customer service with a professional demeanor.

MEDIA EDITOR

Confidential

Responsibilities:

  • Written news updates on the technology industry on Confidential.
  • Updated the FTP (File Transfer Protocol) to deliver media content to editors.
  • Used camera equipment to cover conventions and expos (notably the Electronic Entertainment Expo in Los Angeles, Game Developer's Conference in San Francisco).
  • Conduct and coordinated interviews as a member of the press with video games/ entertainment industry representatives for media coverage.

Hire Now