DESKTOP TECHNICIAN Resume Sterling, VA - Hire IT People

SUMMARY

Information Technology student with 5 years of customer based experience, and 7+ years of at home PC break - fix experience. Eager and enthusiastic about learning and technology. Team player with TEMPeffective communication skills for continued success and accomplishment. Looking for a start in IT industry.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

DESKTOP TECHNICIAN

Responsibilities:

Received numerous calls from friends and family members to repair their computers.
Replaced hardware such as memory, hard drives, peripherals to restore working order.
Deployed software such as anti-virus/malware, firewalls, utilities, document/spreadsheet processors.
Removed numerous viruses, malware, trojans via anti-virus software, command prompt, Windows PE (recovery environment).
TEMPEffectively repaired Windows Registry for infected, corrupt, or missing entries.
Installed home networks and modems, resolved IP/DHCP conflicts on network.
Modify DNS settings if DNS server too slow.
Used pings to ensure stable connection w/ no packet loss.
Performed backups and restores to preserve data.
Used many commands to preserve system integrity such as SFC, DISKPART, CHKDSK, DISM, etc.
Used Windows RDP and Hamachi VPN to remote access PCs for repair.

Confidential, Sterling, VA

RECEPTIONIST/ASSISTANT Software

Responsibilities:

ffectively communicated with manager and associates through Outlook to collaborate, coordinate meetings, strategize tasks & projects.
2017 Created and managed personnel files for HR coordinator.
Audited personnel files for inactive employees as required.
Processed, organized personnel and medical paperwork.
Assisted HR with recruitment of new employees. Assembled recruitment packets dat were always on hand, containing data about teh company.
Facilitated HR during acquisition of new company.
Created 23 personnel files at once.
Kept acquisition confidential for 2 months until company integration .
Helped analyze data for teh Sales Executive of company.
Created complex Excel formula to extract and move data of over 1000 contractors into, neat presentable format.
Updated GSA Price Schedule of over 200 products for Director of Contracts using SIP software and Excel.
Analyzed data of college recruits from 2013-2016 and formatted teh data into charts with demographics about school, state, major, offer acceptance.
Worked 40 hours while taking 8 credits for Spring 2017 semester.

Confidential

Chantilly, VA

FRONT DESK GALLERY HOST

Responsibilities:

Managed and prepared reservations for guests through Opera PMS. Balanced folios, managed payments, posted charges for hotel. Marketed & registered guests with Hyatt Rewards program.
Implemented a work around when hotel operations ISP went offline to connect PCs to Internet and keep check-ins and vital information incoming.
Frequently called upon by maintenance engineer & managers to solve technical issues. Restarted hotel network by resetting network gateway many times when guest speed and connectivity issues arose.
Completed and organized paperwork including billing of 3 rd parties. Talked to 3 rd parties to resolve issues with billing, reservations, inventory system, etc.

Confidential, Reston, VA

CUSTOMER SERVICE SPECIALIST

Responsibilities:

Worked with customers to find their interests and needs, tan halped them discover teh right
Multi tasked well. Job required many different functions in a shift, such as answering calls, managing reservations & payments, preparing food, driving, completing paperwork, and conversing with guests.