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Application Support Technician Resume

PROFESSIONAL EXPERIENCE:

Application Support Technician

Confidential

Responsibilities:

  • Responsible for implementing, troubleshooting and supporting SQL databases.
  • Perform basic to expert level support for all housed applications, and work closely with the application's vendor for development issues.
  • Conduct meetings to provide updates, current production status and any major issues that will affect users moving forward.
  • Migrated SQL databases and reports from SQL Server 2005 to SQL 2012 Enterprise Edition.
  • Develop and troubleshoot all SSRS reports, housed in a SQL 2012 environment, that covers; Federal and State filing reports, drilling production, well statuses, sales and revenue.
  • Perform analysis, review, and data cleansing of all applications using data held with our SQL environment.
  • Develop SQL jobs, views, and stored procedures for maintenance purposes.

Property Systems Analyst II

Confidential

Responsibilities:

  • Utilize Windows Event Viewer, application logs, component services, recreating user errors, and SQL history logs to determine the root cause for various issues with the application.
  • Assist the Development team with more advanced issues by testing code fixes, applying patches, transferring database backups into a testing environment, and providing documented details about the issue.
  • Responsible for building and installing each PC for the property’s front desk system with the correct network credentials, domain access, security configurations, and databases needed to successfully conduct business.
  • Responsible for performing maintenance for servers that hosts database backups, data replication, and central application, to prevent properties from having issues with receiving updates/patches, issues with corrupted data, and having up - to-date backups.
  • Utilize Linux scripts and commands to troubleshoot communication of the property’s reservation system.
  • Responsible for documenting the closing of incident tickets, installation procedures, bug defects found within the software, and information regarding known issues.

Technical Analyst

Confidential

Responsibilities:

  • Responsible for implementing software, code fixes, SQL reporting tools, and server configurations for test, training, and production environments at small to large ER facilities.
  • Works with medical facilities’ IT teams to request changes to VMs, load balancing, firewalls, IIS, SQL configurations, and etc. within test and production environments.
  • Provide clients with accurate information about the code versions, code changes, server configurations, and disaster recovery procedures.
  • Perform software, hardware, and SQL database migrations/upgrades to the latest versions from Windows 2003/SQL 2005 to Windows/SQL 2008 test and production environments.
  • Provide SQL maintenance such as, installing latest service packs, scheduling backups, and resolving performance issues.
  • Travel up to 50% to client’s sites to provide post-production support and application maintenance.

Technical Consultant

Confidential

Responsibilities:

  • Provide consulting solutions to clients in Enterprise Mobility.
  • Research, test, and report on various software solutions for mobile device management that supports the company's mobile devices and network infrastructure.
  • Work as a liaison between the client and the solution providers throughout the research process
  • Troubleshoot hardware, software, and network issues for the following Motorola mobile scanner devices; MC3000, MC3100, MC4190, and MC55.
  • Develop custom image packages that contain splash screen, background image, network configurations, and network security certificate.

Application Support Specialist/Implementation

Confidential

Responsibilities:

  • Provide 2nd level interface/application support for end-users for mid-size and large medical groups that are within all modules of Meditech.
  • Worked as communicator with business analysts and implementation teams regarding to change requests and prioritization of all bugs.
  • Install, test and troubleshoot regular and custom made applications and train clients on different functions of the application.
  • Developing and troubleshooting ETL jobs that extract existing data from Meditech systems into a SQL environment.
  • Assisted in the database migration from server to server and SQL Server 2005 to SQL Server 2008.
  • Develop, customize, and troubleshoot stored procedures, advanced queries, trigger, views, and indexes upon client’s request.

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