Application Support Technician Resume

PROFESSIONAL EXPERIENCE:

Application Support Technician

Confidential

Responsibilities:

Responsible for implementing, troubleshooting and supporting SQL databases.
Perform basic to expert level support for all housed applications, and work closely with the application's vendor for development issues.
Conduct meetings to provide updates, current production status and any major issues that will affect users moving forward.
Migrated SQL databases and reports from SQL Server 2005 to SQL 2012 Enterprise Edition.
Develop and troubleshoot all SSRS reports, housed in a SQL 2012 environment, that covers; Federal and State filing reports, drilling production, well statuses, sales and revenue.
Perform analysis, review, and data cleansing of all applications using data held with our SQL environment.
Develop SQL jobs, views, and stored procedures for maintenance purposes.

Property Systems Analyst II

Confidential

Responsibilities:

Utilize Windows Event Viewer, application logs, component services, recreating user errors, and SQL history logs to determine the root cause for various issues with the application.
Assist the Development team with more advanced issues by testing code fixes, applying patches, transferring database backups into a testing environment, and providing documented details about the issue.
Responsible for building and installing each PC for the property’s front desk system with the correct network credentials, domain access, security configurations, and databases needed to successfully conduct business.
Responsible for performing maintenance for servers that hosts database backups, data replication, and central application, to prevent properties from having issues with receiving updates/patches, issues with corrupted data, and having up - to-date backups.
Utilize Linux scripts and commands to troubleshoot communication of the property’s reservation system.
Responsible for documenting the closing of incident tickets, installation procedures, bug defects found within the software, and information regarding known issues.

Technical Analyst

Confidential

Responsibilities:

Responsible for implementing software, code fixes, SQL reporting tools, and server configurations for test, training, and production environments at small to large ER facilities.
Works with medical facilities’ IT teams to request changes to VMs, load balancing, firewalls, IIS, SQL configurations, and etc. within test and production environments.
Provide clients with accurate information about the code versions, code changes, server configurations, and disaster recovery procedures.
Perform software, hardware, and SQL database migrations/upgrades to the latest versions from Windows 2003/SQL 2005 to Windows/SQL 2008 test and production environments.
Provide SQL maintenance such as, installing latest service packs, scheduling backups, and resolving performance issues.
Travel up to 50% to client’s sites to provide post-production support and application maintenance.

Technical Consultant

Confidential

Responsibilities:

Provide consulting solutions to clients in Enterprise Mobility.
Research, test, and report on various software solutions for mobile device management that supports the company's mobile devices and network infrastructure.
Work as a liaison between the client and the solution providers throughout the research process
Troubleshoot hardware, software, and network issues for the following Motorola mobile scanner devices; MC3000, MC3100, MC4190, and MC55.
Develop custom image packages that contain splash screen, background image, network configurations, and network security certificate.

Application Support Specialist/Implementation

Confidential

Responsibilities:

Provide 2nd level interface/application support for end-users for mid-size and large medical groups that are within all modules of Meditech.
Worked as communicator with business analysts and implementation teams regarding to change requests and prioritization of all bugs.
Install, test and troubleshoot regular and custom made applications and train clients on different functions of the application.
Developing and troubleshooting ETL jobs that extract existing data from Meditech systems into a SQL environment.
Assisted in the database migration from server to server and SQL Server 2005 to SQL Server 2008.
Develop, customize, and troubleshoot stored procedures, advanced queries, trigger, views, and indexes upon client’s request.