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Desktop Support Resume

TECHNICAL SKILLS

  • Confidential Office 2007/2010/2013
  • Confidential Windows (XP
  • Vista
  • Windows 7
  • Win8)
  • Android Operating System (v1.6 - v2.3)
  • Blackberry OS iOS (4.0 - 5.0 iPhone and iPad)
  • Web page management (Wordpress
  • Hosting)
  • Windows Server 2008
  • Windows Server 2003
  • Exchange Server (Active Directory
  • Group Policy)
  • Solaris OS
  • Ubuntu Server
  • Ubuntu Desktop
  • Juniper Firewall
  • Sonicwall Firewall
  • MX Logic
  • Red Hat
  • Fedora
  • VM Ware (View vSphere Console) Hardware replacement.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

Jack - of-all-trades style “Service Desk”. Serviced an 80% Linux (Ubuntu) environment along with MacOS and Windows. Built and imaged custom machines for engineers, tested & updated compatibility between drivers and Linux. Ran and monitored companywide presentations, meetings, and workshops. Deployed, setup and onboarded new hires and interns. Monitored & triaged network (physical ports and wireless) issues from five different buildings.

Confidential

Technical Operations Analyst

Responsibilities:

Configuring and testing FTP file transmissions using IBM software. Handling dozens of requests a week while maintaining contact and flow of information through multiple clients. Running meetings/calls with multiple clients running multiple systems in order plan a successful migration to the new platform. Configuring and editing configuration files on Linux servers using VIM. Using specialized applications for FTP configurations such as IBM Connect Direct, IBM Requester and IBM Sterling B2B Integrator.

Confidential

Desktop Support

Responsibilities:

Running and maintaining all Desktop/User-side issues that come in during peak business hours. Using past VMware experience to help manage a separate network dedicated to virtual machines. Taking calls from 2,000+ users who currently work at this location. Dealing with a closed off, Department of Defense environment where confidentiality to a large issue. Taking “tech-speak" and translating it to “user-speak".

Confidential

Systems Administrator

Responsibilities:

Specialized as main server Administrator, administrating IIS 7.0 Internal and external websites, and Confidential DPM backups and scheduling. Managed Exchange 2007/Active Directory, an in-house DNS/DHCP server, Zix email encryption, Confidential TMG/Forefront 2010, VMWare 4.5 Environment running 90% of their server environment. Barracuda Spam Filter/Web Filter and Group Policies. Designed network layouts/plans, helped maintain and build “next years" goals and budget, maintained/documented/created new rules for end users.

Confidential

Engineer Specialist

Responsibilities:

Provided computer and systems helpdesk tier 2-3 support for an IT Company with 400+ clients. Performed diagnostics and troubleshooting of issues that ranged from Windows/Linux/OS X operating system issues, managed clusters of client servers that were hosted through VMware 4.0. Spun up/Maintained/Exchange servers for clients virtually, as well as hardware support issues. A "Jack of All Trades" position.

Confidential

Systems Administrator

Responsibilities:

Maintained and stabilized Solaris, Red Hat, Windows Server 2003 & 2008, Juniper, and Sonicwall Firewall working environments. Managed virtual desktop environment by use of VMware and other VM tools. Expanded and controlled all Windows Domains and Active Directories. Ran weekly reports out of SQL Databases for executive meetings. Supported and repaired Android/iOS and their secure connections, as well as supporting Legacy Software. Analyzed, troubleshot and repaired server and desktop hardware and software issues. Ensured network and desktop security by the utilization of Confidential Security Essentials and Confidential .

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