PROFESSIONAL EXPERIENCE

Confidential

Video Visitation Support

Responsibilities:

• Tier 1 and escalated support for 180+ customers’ Video Visitation systems
• Installing and troubleshooting issues with a variety of technical products
• Windows Servers, Linux servers, Flash media servers, HP Thin Clients, H323/Gatekeeper call control systems; XML and Flat file transfer/import, Cisco Call Server integration (CUCM), Tomcat web server, SMTP relay
• Primary new - hire trainer Implementation Engineer,
• Main technical contact between Implementation Manager and customers’ IT staff. Provided remote and on­site guidance for installation and system testing
• Configured network and server installs on 48 new sites in 2015
• Wrote install and process documents for Support department for new technology installs

Confidential

Service Desk Analyst 1

Responsibilities:

• New employee training coordinator working with Service Desk Specialists and other teams to provide new Service Desk Analysts a broad overview of daily functions and responsibilities in their role
• Reported daily to Service Desk and managers regarding department wide performance
• Main contact between Service Desk and the Navigator support team (Service Desk Specialist/SDS). Published Navigator specific knowledge base articles to assist all teams with Navigator issues.
• Submitted enhancement requests to improve current processes and knowledge base feedback to ensure the IT department is accessing up-to-date troubleshooting guides

Confidential

LAN Technician/Tech Support

Responsibilities:

• Install and configure new desktop/laptops for users; ensuring software compatibility
• Provided first level help desk support for users in every department
• Coordinated installation of over 800 new computers
• Maintained accurate records of new/used equipment for bank accounting purposes

Confidential

Personal Banker

Responsibilities:

• Completed Personal Banker Development program
• Helping customers succeed with various financial programs and products
• Assisted with a wide range of account servicing issues
• Repeatedly scored high marks for customer satisfaction

Confidential

Consultant

Responsibilities:

• Originated conventional refinance, home equity and FHA loan transactions
• Consistently achieved team sales goals
• Effectively managed pipeline of loan applications
• Accurately referred customers to other Confidential divisions

Confidential, St. Paul, MN

Ticket Manager/IT COORDINATOR

• Effectively managed over 900 season ticket accounts
• Oversaw box office operations that processed and distributed 300,000 tickets per season
• Reported sales numbers daily to owners to track advertising effectiveness
• Required minimal external training to become proficient in new ticketing systems
• Became lead contact with third party companies for both website design and CRM system
• Planned, designed and tracked email campaigns
• Active Directory manager for user administration
• Created new web pages and graphics for Confidential
• Point man for any networking, hardware and/or software troubleshooting

Confidential, Appleton, WI

Assistant Store Manager

Responsibilities:

• Exceeded company specified sales goals
• Key holder with opening and closing responsibilities
• Hired into store manger training program
• Insured inventory management with incoming and outgoing shipments
• Coordinated business with other Confidential locations

Confidential, Appleton, WI

Assistant Ticket Director

Responsibilities:

• Trained interns and new employees on ticket system
• Collaborated with Ticket Director on various ticket promotions
• Balanced cash flows daily
• Handled all advance ticket purchases in call center atmosphere

Confidential, Appleton, WI

Baseball Management and Marketing Internship

Responsibilities:

• Group Sales Promotions and Retail
• Marketing Ticket Sales
• Corporate Sales Confidential

Confidential, Eau Claire, WI

Cashier

Responsibilities:

• Handled all merchandise transactions.
• Resolved customer complaints
• Accurately managed money of multiple cash registers

Confidential, Eau Claire, WI

Math Tutor

Responsibilities:

• Tutored both traditional and non-traditional college students in various math topics
• Assisted certain students with learning disabilities

Confidential, Appleton, WI

Automated Cataloger/ Textbook Distribution Assistant

Responsibilities:

• Processed new shipments, entered items into cataloging system and distributed books to proper locations