Video Visitation Support Resume St. Paul, MN - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Video Visitation Support

Responsibilities:

Tier 1 and escalated support for 180+ customers’ Video Visitation systems
Installing and troubleshooting issues with a variety of technical products
Windows Servers, Linux servers, Flash media servers, HP Thin Clients, H323/Gatekeeper call control systems; XML and Flat file transfer/import, Cisco Call Server integration (CUCM), Tomcat web server, SMTP relay
Primary new - hire trainer Implementation Engineer,
Main technical contact between Implementation Manager and customers’ IT staff. Provided remote and onsite guidance for installation and system testing
Configured network and server installs on 48 new sites in 2015
Wrote install and process documents for Support department for new technology installs

Confidential

Service Desk Analyst 1

Responsibilities:

New employee training coordinator working with Service Desk Specialists and other teams to provide new Service Desk Analysts a broad overview of daily functions and responsibilities in their role
Reported daily to Service Desk and managers regarding department wide performance
Main contact between Service Desk and the Navigator support team (Service Desk Specialist/SDS). Published Navigator specific knowledge base articles to assist all teams with Navigator issues.
Submitted enhancement requests to improve current processes and knowledge base feedback to ensure the IT department is accessing up-to-date troubleshooting guides

Confidential

LAN Technician/Tech Support

Responsibilities:

Install and configure new desktop/laptops for users; ensuring software compatibility
Provided first level help desk support for users in every department
Coordinated installation of over 800 new computers
Maintained accurate records of new/used equipment for bank accounting purposes

Confidential

Personal Banker

Responsibilities:

Completed Personal Banker Development program
Helping customers succeed with various financial programs and products
Assisted with a wide range of account servicing issues
Repeatedly scored high marks for customer satisfaction

Confidential

Consultant

Responsibilities:

Originated conventional refinance, home equity and FHA loan transactions
Consistently achieved team sales goals
Effectively managed pipeline of loan applications
Accurately referred customers to other Confidential divisions

Confidential, St. Paul, MN

Ticket Manager/IT COORDINATOR

Responsibilities:

Effectively managed over 900 season ticket accounts
Oversaw box office operations that processed and distributed 300,000 tickets per season
Reported sales numbers daily to owners to track advertising effectiveness
Required minimal external training to become proficient in new ticketing systems
Became lead contact with third party companies for both website design and CRM system
Planned, designed and tracked email campaigns
Active Directory manager for user administration
Created new web pages and graphics for Confidential
Point man for any networking, hardware and/or software troubleshooting

Confidential, Appleton, WI

Assistant Store Manager

Responsibilities:

Exceeded company specified sales goals
Key holder with opening and closing responsibilities
Hired into store manger training program
Insured inventory management with incoming and outgoing shipments
Coordinated business with other Confidential locations

Confidential, Appleton, WI

Assistant Ticket Director

Responsibilities:

Trained interns and new employees on ticket system
Collaborated with Ticket Director on various ticket promotions
Balanced cash flows daily
Handled all advance ticket purchases in call center atmosphere

Confidential, Appleton, WI

Baseball Management and Marketing Internship

Responsibilities:

Group Sales Promotions and Retail
Marketing Ticket Sales
Corporate Sales Confidential

Confidential, Eau Claire, WI

Cashier

Responsibilities:

Handled all merchandise transactions.
Resolved customer complaints
Accurately managed money of multiple cash registers

Confidential, Eau Claire, WI

Math Tutor

Responsibilities:

Tutored both traditional and non-traditional college students in various math topics
Assisted certain students with learning disabilities

Confidential, Appleton, WI

Automated Cataloger/ Textbook Distribution Assistant

Responsibilities:

Processed new shipments, entered items into cataloging system and distributed books to proper locations

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Video Visitation Support Resume

St Paul, MN

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