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Video Visitation Support Resume

St Paul, MN

PROFESSIONAL EXPERIENCE

Confidential

Video Visitation Support

Responsibilities:

  • Tier 1 and escalated support for 180+ customers’ Video Visitation systems
  • Installing and troubleshooting issues with a variety of technical products
  • Windows Servers, Linux servers, Flash media servers, HP Thin Clients, H323/Gatekeeper call control systems; XML and Flat file transfer/import, Cisco Call Server integration (CUCM), Tomcat web server, SMTP relay
  • Primary new - hire trainer Implementation Engineer,
  • Main technical contact between Implementation Manager and customers’ IT staff. Provided remote and on­site guidance for installation and system testing
  • Configured network and server installs on 48 new sites in 2015
  • Wrote install and process documents for Support department for new technology installs

Confidential

Service Desk Analyst 1

Responsibilities:

  • New employee training coordinator working with Service Desk Specialists and other teams to provide new Service Desk Analysts a broad overview of daily functions and responsibilities in their role
  • Reported daily to Service Desk and managers regarding department wide performance
  • Main contact between Service Desk and the Navigator support team (Service Desk Specialist/SDS). Published Navigator specific knowledge base articles to assist all teams with Navigator issues.
  • Submitted enhancement requests to improve current processes and knowledge base feedback to ensure the IT department is accessing up-to-date troubleshooting guides

Confidential

LAN Technician/Tech Support

Responsibilities:

  • Install and configure new desktop/laptops for users; ensuring software compatibility
  • Provided first level help desk support for users in every department
  • Coordinated installation of over 800 new computers
  • Maintained accurate records of new/used equipment for bank accounting purposes

Confidential

Personal Banker

Responsibilities:

  • Completed Personal Banker Development program
  • Helping customers succeed with various financial programs and products
  • Assisted with a wide range of account servicing issues
  • Repeatedly scored high marks for customer satisfaction

Confidential

Consultant

Responsibilities:

  • Originated conventional refinance, home equity and FHA loan transactions
  • Consistently achieved team sales goals
  • Effectively managed pipeline of loan applications
  • Accurately referred customers to other Confidential divisions

Confidential, St. Paul, MN

Ticket Manager/IT COORDINATOR

Responsibilities:
  • Effectively managed over 900 season ticket accounts
  • Oversaw box office operations that processed and distributed 300,000 tickets per season
  • Reported sales numbers daily to owners to track advertising effectiveness
  • Required minimal external training to become proficient in new ticketing systems
  • Became lead contact with third party companies for both website design and CRM system
  • Planned, designed and tracked email campaigns
  • Active Directory manager for user administration
  • Created new web pages and graphics for Confidential
  • Point man for any networking, hardware and/or software troubleshooting

Confidential, Appleton, WI

Assistant Store Manager

Responsibilities:

  • Exceeded company specified sales goals
  • Key holder with opening and closing responsibilities
  • Hired into store manger training program
  • Insured inventory management with incoming and outgoing shipments
  • Coordinated business with other Confidential locations

Confidential, Appleton, WI

Assistant Ticket Director

Responsibilities:

  • Trained interns and new employees on ticket system
  • Collaborated with Ticket Director on various ticket promotions
  • Balanced cash flows daily
  • Handled all advance ticket purchases in call center atmosphere

Confidential, Appleton, WI

Baseball Management and Marketing Internship

Responsibilities:

  • Group Sales Promotions and Retail
  • Marketing Ticket Sales
  • Corporate Sales Confidential

Confidential, Eau Claire, WI

Cashier

Responsibilities:

  • Handled all merchandise transactions.
  • Resolved customer complaints
  • Accurately managed money of multiple cash registers

Confidential, Eau Claire, WI

Math Tutor

Responsibilities:

  • Tutored both traditional and non-traditional college students in various math topics
  • Assisted certain students with learning disabilities

Confidential, Appleton, WI

Automated Cataloger/ Textbook Distribution Assistant

Responsibilities:

  • Processed new shipments, entered items into cataloging system and distributed books to proper locations

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