CUSTOMER CARE REPRESENTATIVE Resume GAITHERSBURG MD - Hire IT People

SUMMARY

I am an easy going, trustworthy young professional eager to succeed by helping others live a less stressful life. I believe the best way to success is team work and I welcome all forms to help kindle that spirit (I joined my current Confidential Indoor soccer team for example). What I lack in experience I make up in hard work to learn and surpass what is required from me. I am a sponge, allow me to come in an absorb your knowledge

TECHNICAL SKILLS

Great Customer Service
Windows 7+
Footprints Ticketing System
Learning SQL
Public Trust Clearance
Mobile devices troubleshooting
Office, Word, Excel proficiency
Manuel Testing
JIRA Bug Tracker
Fluent in Spanish

PROFESSIONAL EXPERIENCE

CUSTOMER CARE REPRESENTATIVE

Confidential

Responsibilities:

At Confidential I am honing my skills of both, troubleshooting and providing answers in a timely manner to our clients.
Using Footprint as our ticket tracking system we handle high end customer inquiries dealing with our applications PRISM and FedConnect that go far beyond password resets and delve more into the why something does what it does or in most cases why it is not functioning properly.

HELP DESK SPECIALIST

Confidential, GAITHERSBURG MD

Responsibilities:

My role at Inovas started as answering phone calls and emails from users with questions regarding the applications created and maintained by INOVAS, technical troubleshooting and other user ended questions.
As time went, I began manual testing of our application to find errors, report and track the correction.
Along with working with our creatives to innovate our current projects for the future.

INSIDE SALES

Confidential

Responsibilities:

I started at HD working in the warehouse, unloading trucks with the forklift. Shipping and receiving material, helping customers at the walk - in counter.
During my down time I began reading county and state regulations on material requirements and moved my way into Inside sales within 3 months.
Worked with vendors to negotiate competitive prices to allow me to type up bids on projects for costumers in the Waterline and Sewerline field.
Worked closely with Outside Sales Representatives to learn the market and develop relationships with major construction companies in the northern Virginia area.

Rural route carrier

Confidential

Responsibilities:

Casing mail in delivery sequence to facilitate my delivery of the mail on the street.
Collecting Money from customers on the route for postage, as well as keeping memorized what locations had package delivery each day.

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Customer Care Representative Resume

Gaithersburg, MD

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