We provide IT Staff Augmentation Services!

Helpdesk Specialist Iii Resume

Washington, DC

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Helpdesk Specialist III

Responsibilities:

  • Answer all trouble calls/emails/walk - ins and enter work orders into Heat ticketing system.
  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices of the user base

Confidential, Oakton, VA

PC Support Specialist II

Responsibilities:

  • Create, monitor, and run data processing/transaction system jobs within Datasafe application.
  • Create, modify, and delete user accounts and security groups using User Management Resource Administrator.
  • Diagnose and repair Windows XP and 7 operating system issues as well as Windows 7 operating system issues in virtual machine environment.
  • Configure and provide admin support in BMC Footprints ticketing system.
  • Install, configure, and troubleshoot CISCO phones via CISCO CM and Unity administration tools.

Confidential, Washington, DC

Help Desk Support Specialist III

Responsibilities:

  • Diagnose and repair Windows 7 operating system issues, perform system and software rollouts, and support MAC and PC troubleshooting in a Windows Enterprise and Exchange Environment.
  • Provide Confidential token administration and troubleshooting for remote and teleworking users.
  • Setup Executive headquarters conference rooms for meetings and assist users with all IT needs during conferences and while traveling to bank examinations and Senate hearings.
  • Provide new user orientation and training

Confidential, Arlington, VA

Customer Liaison

Responsibilities:

  • Collect, assess, coordinate, and work with the Information Management Officer (IMO) of government agencies to prioritize requirements, including hardware, software, data, and voice infrastructure services, user accounts, copiers, Confidential, video teleconferencing (VTC) services, Common Access Cards (CAC), security, and IT training.
  • Managing implementation (Network migration) plans for new customers.

Confidential, Washington, DC

Tier II Helpdesk Technician

Responsibilities:

  • Migrate users from Ft. Belvoir to HQDA domain via hardware replacement and rerouting of network cabling via patch panels.
  • Convert users from ISDN to Nextel VOIP phone system.
  • Perform installation, configuration, maintenance and repair on computer support equipment such as printers, plotters and scanners.

Tier I Helpdesk Manager

Confidential

Responsibilities:

  • Train new technicians in technical and customer service best practices.
  • Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations on a weekly basis.
  • Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies to adjust errors.
  • Consult with users and administrators to identify business and technicalrequirements for proposed system modifications or technology purchases.

Tier I Deskside Support Technician

Confidential

Responsibilities:

  • Life cycle out of warranty equipment.
  • Creating and maintaining base images for travel laptops.
  • Use Vulnerability scanners to secure and baseline hardware systems.
  • Troubleshoot and configure of Blackberries via Confidential Enterprise Server Administration.

Tier I Helpdesk Specialist

Confidential

Responsibilities:

  • Provide first line call center support for hardware and software issues on XP and VISTA systems to 20,000 users in the U.S. and overseas.
  • Create, track, escalate and resolve trouble and/or infrastructure change tickets via Remedy ticketing system.

Confidential

Student Trainee

Responsibilities:

  • Creating and maintaining meeting support packages.
  • Set up and provide assistance in Audio/Visual and Electronic meetings.
  • Assisting Property Manager in the logging and assigning office property.
  • Posting of all meeting materials and project information on to DISA’s sharepoint portal.
  • Assigning access rights to users for sharepoint portal.

Hire Now