Desktop Support Resume Simsbury CT - Hire IT People

OBJECTIVE: To acquire a position that affords me the opportunity to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.

EXPERIENCE:

Confidential

Simsbury CT

Desktop Support Tech 2

Deploy Laptops,Desktops,Monitors to clients
Troubleshooting Client issues on the PC s
Make Images on the Machines
Support Simsbury location and Windsor Supported over 7,000 clients
Repair Laptops and Desktops
Altiris imaging software

Confidential,

Syracuse, NY

315 -

ATT Desktop Support- Tier 3 Tech

Professional AT&T Sales Representative
Repair Customer s PC s, over the Phone and using Remote Sessions
Troubleshooting Networking issues, Removing Viruses

Confidential,Technical Support

Resolve customers Issues
Working with BlackBerry Enterprise Server accounts and BlackBerry Internet Services
Working with any of Issues and resolving them.

Confidential,

Liverpool, NY

Repair PC Technician

Repaired Desktop Computers such as Gatewayand Acer did repair on Laptop Systems, Tested Computers and was training people on how to do repair and test computers.
Supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 600 Windows 2000 Professional desktops. Researched, recommended and implemented new hardware and software adding/deleting users and shared permissions. Analyzed and resolved network and server connectivity issues.
Quality. Trained new employees on procedures
Audited all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.

Laptop Repair

Desktop and laptop issues for this leasing company. Repaired and configured laptops for hot swap customers.
Desktops and laptops prior to shipment. Trained and mentored Junior Technicians. Gained extensive knowledge of all computer models including Gateway, Acer.

Computer Technician

Accountable for building, configuring, troubleshooting and repairing computer systems.
Exceeded production goals on a continual basis
Test 70 to 110 computers per shift Adhered to process instructions when testing computers and monitors

RadioShack

East Syracuse, NY

Customer Service Sales Tech
Identified customer needs
Met and exceeded sales goals

NETWORK ADMINISTRATOR / NETWORK SUPPORT / HELP DESK ANALYST

Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
Solid knowledge of LAN/WAN network administration and support under Windows NT/2000 and SCO UNIX environments.
Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the "go-to person" for immediate resolution to technical issues.
Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.

TECHNICAL SUMMARY

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Hubs, Switches
Systems: Windows XP, Vista, Windows 7
Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
Software: MS Office 2003/2007
Soldering, Testing Equipment.

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Desktop Support Resume

Simsbury, CT

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