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Desktop Support Resume

Simsbury, CT

OBJECTIVE: To acquire a position that affords me the opportunity to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.

EXPERIENCE:

Confidential,10/2011-12-2011
Simsbury CT

Desktop Support Tech 2

  • Deploy Laptops,Desktops,Monitors to clients
  • Troubleshooting Client issues on the PCís
  • Make Images on the Machines
  • Support Simsbury location and Windsor Ė Supported over 7,000 clients
  • Repair Laptops and Desktops
  • Altiris imaging software

07/2009-01/2011 Confidential,
Syracuse, NY
315-
ATT Desktop Support- Tier 3 Tech

  • Professional AT&T Sales Representative
  • Repair Customerís PCís, over the Phone and using Remote Sessions
  • Troubleshooting Networking issues, Removing Viruses


Confidential,Technical Support

  • Resolve customers Issues
  • Working with BlackBerry Enterprise Server accounts and BlackBerry Internet Services
  • Working with any of Issues and resolving them.

2008-2009 Confidential,
Liverpool, NY

Repair PC Technician

  • Repaired Desktop Computers such as Gatewayand Acer did repair on Laptop Systems, Tested Computers and was training people on how to do repair and test computers.
  • Supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 600 Windows 2000 Professional desktops. Researched, recommended and implemented new hardware and software adding/deleting users and shared permissions. Analyzed and resolved network and server connectivity issues.
  • Quality. Trained new employees on procedures
  • Audited all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.

Laptop Repair

  • Desktop and laptop issues for this leasing company. Repaired and configured laptops for hot swap customers.
  • Desktops and laptops prior to shipment. Trained and mentored Junior Technicians. Gained extensive knowledge of all computer models including Gateway, Acer.

Computer Technician

  • Accountable for building, configuring, troubleshooting and repairing computer systems.
  • Exceeded production goals on a continual basis
  • Test 70 to 110 computers per shift Adhered to process instructions when testing computers and monitors

RadioShack
2007-2008
East Syracuse, NY

  • Customer Service Sales Tech
  • Identified customer needs
  • Met and exceeded sales goals

CERTIFICATIONS

  • AT&T sales
  • U-Verse and Direct TV certification
  • I phone Certification
  • BlackBerry Technical Support Certification

EDUCATION

  • Associate of Occupational Studies Degree, Computer Network Systems
  • Graduated 2009
  • High school Diploma

NETWORK ADMINISTRATOR / NETWORK SUPPORT / HELP DESK ANALYST

  • Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
  • Solid knowledge of LAN/WAN network administration and support under Windows NT/2000 and SCO UNIX environments.
  • Proven expertise in supporting and troubleshooting hardware, software and networking issues.
  • Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the "go-to person" for immediate resolution to technical issues.
  • Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
  • Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
  • Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.

TECHNICAL SUMMARY

  • Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Hubs, Switches
  • Systems: Windows XP, Vista, Windows 7
  • Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
  • Software: MS Office 2003/2007
  • Soldering, Testing Equipment.

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