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Office 365 Fasttrack Engineer Resume

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TECHNICAL SKILLS

  • Office 365
  • DNS
  • Active Directory Synchronization with Office 365
  • DirSync
  • AADSync
  • Azure AD Connect
  • Office 365 Tenant configuration
  • MX Records
  • Domain Registration
  • Autodiscover
  • Exchange Server 2007
  • Exchange Server 2010
  • Exchange Server 2013
  • Exchange Server 2016
  • Hybrid Configuration with Office 365
  • Confidential Server 2008
  • Confidential Server 2008 R2
  • Confidential Server 2012
  • Confidential Server 2012 R2
  • Confidential Azure
  • ADFS 2.0
  • 3.0
  • SSO
  • Office 365 ProPlus
  • Office 365 ProPlus Activation
  • Confidential Outlook Client
  • Exchange Online Protection
  • PowerShell
  • Command Prompt
  • Windows
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Confidential Virtualization Technology
  • Hyper - V
  • System Center Configuration Manager
  • VMware Virtualization Technology
  • Technology Strategy
  • Data Analysis
  • Troubleshooting
  • Independent Thinking
  • Work Under Minimal Supervision
  • Interpersonal Skills
  • Customer Relations
  • Customer Satisfaction
  • Positive Work Environment
  • Collaborative Environment
  • Organizational Effectiveness
  • Easily Adaptable
  • Team Building.

PROFESSIONAL EXPERIENCE

OFFICE 365 FASTTRACK ENGINEER

Confidential

Responsibilities:

  • Deliver world class support assistance to customers who purchase Confidential products and services, specifically O365 and EMS currently.
  • The FastTrack Center involves working directly with Confidential customers and partners to ensure success as they transition their businesses to Office 365.

OFFICE 365 FASTTRACK MANAGER

Confidential

Responsibilities:

  • Deliver world class support assistance to customers who purchase Confidential products and services, specifically O365 and EMS currently.
  • The FastTrack Center involves working directly with Confidential customers and partners to ensure success as they transition their businesses to Office 365.

OFFICE 365 CONCIERGE AMBASSADOR

Confidential

  • Provide guidance and technical support to customers who have purchased Office 365 based on their needs.

OFFICE 365 TIER 2 TECHNICAL SUPPORT

Confidential

Responsibilities:

  • Assist customers in setting up their Confidential Office 365 Small Business, Business and Enterprise accounts. Support customers setting up the Office 365 DNS records into their Domain Hosting Providers.
  • Provide assistance to customers configuring their Office 365 Exchange Online email accounts in the Outlook clients 2010, 2013 and 2016.
  • Assist customers configuring ExchangeActiveSync and troubleshooting connection issues of their Office 365 email accounts in their mobile devices: iOS, Android and Windows Phone.
  • Troubleshoot Outlook 2010, 2013 and 2016 connectivity issues with the Exchange Online Server.
  • Troubleshoot mailboxes migration issues to their Office 365 accounts such as IMAP, Cut-over, Stage and Hybrid move request migration.
  • Provide guidance to the customer in the installation of Office Pro Plus 2016 and troubleshoot Office Pro Plus 2013 & 2016 activation issues on their computers.
  • Provide support to the customers syncing objects, setting up the attributes, soft-matching and hard-matching from users in the on Confidential Active Directory.
  • Troubleshoot users password synchronization issues on Confidential Active Directory.
  • Support the customers by using Azure Active Directory Module for Windows PowerShell commands depending on technical issues.
  • Troubleshoot customers mail flow issues by doing message traces, verifying MX record, rules and connectors.
  • Assist customer in setting up email Archiving, Litigation Hold to prevent emails and data lost.
  • Provide support to customers obtaining organization reports via Office 365 Admin Center or by PowerShell commands to export CSV files.
  • Provide support to customers resolving mail flow issues over Hybrid Environment between on-premises mail servers and Office 365.
  • Provide support to customers reconfiguring the Hybrid Implementation in the organization.
  • Provide support to customers in Free/Busy issues cross platform over Hybrid Configuration with Office 365.
  • Work with customer to solve emergency issues as service interruption and reduce business impact.

WEBMASTER AND JEWELRY DESIGNER

Confidential

Responsibilities:

  • Several jewelry design work in CAD/CAM software.

COMPUTER SCIENCE INSTRUCTOR

Confidential

Responsibilities:

  • Instructor of Architecture and Hardware, Software Basic Instructor and Advanced Instructor, Specialized Software, Instructor and Adobe Product Advisor, Information Security Instructor, Instructor of Communications and Networking, Municipal Webmaster.

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