TECHNICAL SKILLS
- Office 365
- DNS
- Active Directory Synchronization with Office 365
- DirSync
- AADSync
- Azure AD Connect
- Office 365 Tenant configuration
- MX Records
- Domain Registration
- Autodiscover
- Exchange Server 2007
- Exchange Server 2010
- Exchange Server 2013
- Exchange Server 2016
- Hybrid Configuration with Office 365
- Confidential Server 2008
- Confidential Server 2008 R2
- Confidential Server 2012
- Confidential Server 2012 R2
- Confidential Azure
- ADFS 2.0
- 3.0
- SSO
- Office 365 ProPlus
- Office 365 ProPlus Activation
- Confidential Outlook Client
- Exchange Online Protection
- PowerShell
- Command Prompt
- Windows
- Windows 8
- Windows 8.1
- Windows 10
- Confidential Virtualization Technology
- Hyper - V
- System Center Configuration Manager
- VMware Virtualization Technology
- Technology Strategy
- Data Analysis
- Troubleshooting
- Independent Thinking
- Work Under Minimal Supervision
- Interpersonal Skills
- Customer Relations
- Customer Satisfaction
- Positive Work Environment
- Collaborative Environment
- Organizational Effectiveness
- Easily Adaptable
- Team Building.
PROFESSIONAL EXPERIENCE
OFFICE 365 FASTTRACK ENGINEER
Confidential
Responsibilities:
- Deliver world class support assistance to customers who purchase Confidential products and services, specifically O365 and EMS currently.
- The FastTrack Center involves working directly with Confidential customers and partners to ensure success as they transition their businesses to Office 365.
OFFICE 365 FASTTRACK MANAGER
Confidential
Responsibilities:
- Deliver world class support assistance to customers who purchase Confidential products and services, specifically O365 and EMS currently.
- The FastTrack Center involves working directly with Confidential customers and partners to ensure success as they transition their businesses to Office 365.
OFFICE 365 CONCIERGE AMBASSADOR
Confidential
- Provide guidance and technical support to customers who have purchased Office 365 based on their needs.
OFFICE 365 TIER 2 TECHNICAL SUPPORT
Confidential
Responsibilities:
- Assist customers in setting up their Confidential Office 365 Small Business, Business and Enterprise accounts. Support customers setting up the Office 365 DNS records into their Domain Hosting Providers.
- Provide assistance to customers configuring their Office 365 Exchange Online email accounts in the Outlook clients 2010, 2013 and 2016.
- Assist customers configuring ExchangeActiveSync and troubleshooting connection issues of their Office 365 email accounts in their mobile devices: iOS, Android and Windows Phone.
- Troubleshoot Outlook 2010, 2013 and 2016 connectivity issues with the Exchange Online Server.
- Troubleshoot mailboxes migration issues to their Office 365 accounts such as IMAP, Cut-over, Stage and Hybrid move request migration.
- Provide guidance to the customer in the installation of Office Pro Plus 2016 and troubleshoot Office Pro Plus 2013 & 2016 activation issues on their computers.
- Provide support to the customers syncing objects, setting up the attributes, soft-matching and hard-matching from users in the on Confidential Active Directory.
- Troubleshoot users password synchronization issues on Confidential Active Directory.
- Support the customers by using Azure Active Directory Module for Windows PowerShell commands depending on technical issues.
- Troubleshoot customers mail flow issues by doing message traces, verifying MX record, rules and connectors.
- Assist customer in setting up email Archiving, Litigation Hold to prevent emails and data lost.
- Provide support to customers obtaining organization reports via Office 365 Admin Center or by PowerShell commands to export CSV files.
- Provide support to customers resolving mail flow issues over Hybrid Environment between on-premises mail servers and Office 365.
- Provide support to customers reconfiguring the Hybrid Implementation in the organization.
- Provide support to customers in Free/Busy issues cross platform over Hybrid Configuration with Office 365.
- Work with customer to solve emergency issues as service interruption and reduce business impact.
WEBMASTER AND JEWELRY DESIGNER
Confidential
Responsibilities:
- Several jewelry design work in CAD/CAM software.
COMPUTER SCIENCE INSTRUCTOR
Confidential
Responsibilities:
- Instructor of Architecture and Hardware, Software Basic Instructor and Advanced Instructor, Specialized Software, Instructor and Adobe Product Advisor, Information Security Instructor, Instructor of Communications and Networking, Municipal Webmaster.
