Tier II Technical Support Resume Arlington Virginia - Hire IT People

TECHNICAL SKILLS

Microsoft Windows 95/97/2000/XP/7/10
Microsoft Office (including Word, Excel, Power Point), MS Mail, Outlook, Peregrine Service Center,Sieble

PROFESSIONAL EXPERIENCE

Tier II Technical Support

Confidential, Arlington Virginia

Responsibilities:

Responsible for troubleshooting and investigating network issues for users at Foundation
Provide VPN connectivity and support for guest and external users
Perform security scans on computers
Create secured ID tokens for remote users at Confidential
First level technical support for the electronic proposal submission application (Fast Lane)
Provide user training with the creation and submission of electronic proposal applications
Resolve Confidential ’s various system applications issues to resolution
Track and record system application issues, and provide weekly status reports on system issues logged
Troubleshoot various technical software issues with Windows 98,2000, and XP,7,10
Supported software vital to submitting proposals to organization
Also supported internal software used to review and fund proposals

Hospitality Support

Confidential, Atlanta, Georgia

Responsibilities:

Provided support within a fast paced inbound call center resolving connectivity issues
Responsible for trouble shooting servers, routers and access points
Provided monthly and quarterly trouble ticket reports
Responsible for troubleshooting software issues with Windows 98, and 2000
Troubleshot the installation of personal computers and operating systems as well as network peripherals

Support Analyst

Confidential, Dallas Texas

Responsibilities:

Responsible for identifying, troubleshooting and resolving network issues
Provided VPN internet connectivity and support for external employees
Researched and resolve phone and email inquiries and report and document system enhancement request
Maintained IT based controls and processes around system access rights and security

On - Site Support Technician

Confidential, Denton Texas

Responsibilities:

Supported the day to day operations of the helpdesk system, providing resolution to system issues
Provided second and third level support for MS Exchange and MS Mail
Maintained and monitored network security for all local users
Responsible for supporting Microsoft Office Suite
Provided and presented weekly status reports for helpdesk tickets at weekly statues meetings

Customer Service Center Representative

Confidential, Plano, Texas

Responsibilities:

Provided first-level support for problems with key accounts and parts distribution
Coordinated shipping and receiving of hardware and software to remote locations
Provided helpdesk support for Windows and various internal applications
Tracked and reported system issues logged and provided monthly status, and ad-hoc reports