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Tech Support Agent Resume

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OBJECTIVE:

  • To find a career that makes me happy and me can succeed in. me is looking for a company me can halp make a success

SUMMARY

  • me has excellent customer service skills as well as computer experience. me is very detail orientated and always complete what me start. me has experience wif variety of programs and is a fast learner. me has Management experience. me has experience wif Microsoft Word, Excel Spreadsheets, PDF, Zendesk, Hubspot, Salesforce. Outlook.

PROFESSIONAL EXPERIENCE

Confidential

Tech Support Agent

Responsibilities:

  • Answer incoming calls and emails wifin goal response time.
  • Analyze, troubleshoot and solve problems in a timely and accurate manner.
  • Maintain multiple processes and manage scheduled tasks concurrently
  • Create, configure, and maintain user accounts across multiple systems and platforms.
  • Provide excellent customer service and clear, precise and professional verbal and written communication

Confidential

Team Lead Tech Support

Responsibilities:

  • Answer, address and resolve incoming customer calls and emails for multiple clients.
  • Build, maintain and expand Dedicated client contracts.
  • Help clients wif account set ups
  • Weekly communication wif clients regarding updates and customer issues.
  • Acting team lead for multiple dedicated client accounts

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