SUMMARY

• I am a problem solver for diversified high technology challenges that involve creativity and empower people to remain productive.
• I have a working knowledge of desktop support, Benefits Administration using PeopleSoft, Salesforce Administration, System Manager for Blackbaud's Raiser's Edge fundraising software and CRM package, Windows Server 2008 configuration and windows PC computer networks, fast learning abilities and a wide ranging academic background, I seek a position in a progressive company that will fulfill my eagerness to extend my experience and knowledge.
• I have demonstrated strong written and oral communication skills. I am experienced with PC's with some exposure to Macintosh computers. I am an experienced Benefits Administrator using PeopleSoft.
• I am a Salesforce Administrator with 5 years experience and Configuration Analyst experience. Experience with PC hardware/software installation and troubleshooting, MS DOS/Windows 3.11, Windows 95, 98, ME, 2000, XP, NT Workstation, Server 2008 R2 Windows 7 and Windows 8, 8.1 and Windows 10 Administrative skills - Organized and efficient 10 Years Public Speaking Communication skills - Tactful and clear Problem solving and mediation skills
• Years Program development skills - results oriented 15 Years of Exceptional Customer Service
• Years of Cultural Diversity Awareness and appreciation Responsible stewardship and resource conscious
• I can research and negotiate with outside sales vendors for services and supplies that save the company money. I have written and maintain a "policy manual" for consistent data entry standards used by my current employer.
• I can effectively use digital photography with creative and artistic ability. I am able to type at 40-45 WPM. I have a high attention to detail and am experienced with detailed, analytical, careful data entry that is accurate and fast.
• I have seven years of experience starting at Warner Brothers Studios managing the stock room and audio mastering supplies and four years experience managing data, staff, office supplies, and computer and office equipment.

PROFESSIONAL EXPERIENCE

Salesforce/IT

Confidential, Duarte, CA

Responsibilities:

I am an independent contractor and IT consultant. I consult with clients to help them better and more efficiently use their Salesforce system and/or better maintain their existing hardware and software infrastructure. I offer my services as a PC technician, software consultant, computer systems analyst, network administrator and systems administrator as the client needs my services. I work from home and on occasion make "house calls" and on site visits for a more hands-on training or servicing request.

Confidential, Claremont, CA

System Administrator/IT Manager

Responsibilities:

System Administrator for Salesforce CRM Software solution for Not for Profit organizations. "NPSP" Starter Pack SysAdmin. Responsible for administering the software, managing user profiles, creating and implementing policy, upgrades, installation of third-party applications. Also, I am responsible for the routine maintenance and configuration of the office computer workstations. Printers, Copier, AV Software and daily backups were my responsibility. Most of my time is spent writing reports in Salesforce and maintaining the database and other functionality within it for the Confidential team. Installation of third-party applications, making sure that they work and then configuring them and tweaking them so that we can access our data and draw meaningful CRM information to help increase our donations and reach more people. That involves hiring developers and contractors to sometimes help us with a specific need for an app or critical system function to be written or modified. I am the point of contact between the business process and the database. I am the website administrator and we use WordPress. I also help to train and instruct the office team on best practices and clean, optimized data entry. Additionally, I do all the upkeep and installation for the office workstations. We have ten computer desktops, three laptops and a central NAS as a file server. Everything from the routine printer needs to the more complex software installations for specific user applications and everything in between. Windows 8.1, Windows 7, and all the MS Office Suite applications.

Confidential, Duarte, CA

Benefits Administrator

Responsibilities:

Successfully implemented a system to move from paper based invoice processing to image (scanned) invoice processing, thereby eliminating the need to walk and collect signatures from approver. This resulted in saving time and expediting the invoice approval process, in some cases, saving the Confidential at least 10% in late payment fees. Faster Response Time - Developed an E-Mail New Hire Packet that reduces the amount of wait time the new applicant spends filling out paperwork here in the office by sending it to them ahead of time thereby reducing the New Hire paperwork process to about one-hour from the previous 90 minutes. Collaborated with the Recruitment and Management staff and developed an information sheet. "Benefits at a Glance" helps explain the Compensation and Benefits package offered by the Confidential . That sheet is now is use by all the Recruiters and has been modified to fit their particular need. Provide backup support for Recruiters, Front Desk, HRIS, Filing Clerk, Employee Relations and other office support as needed.

Confidential, Los Angeles, CA

Cathedral Development and the Catholic Education Foundation

Responsibilities:

Under the direction of the Executive Director, the Information Services Manager is responsible to manage the donor database and the office systems software and support hardware used in the general operation of the Foundation, with emphasis on supporting all fundraising activities. Data input, reporting, queries and data validation. Manage the office by providing routine office support, purchases and purchase recommendations. Recommend research and negotiate hardware and software purchases as needed. Act as Secretary of the Donor Relations Committee, recording and publishing of the minutes. Manage projection and laptop presentations. Provide superior customer service to database users. Provide superior communications with donors. Coordinate with Finance Manager in maintaining compliance standards for donors. Assist in research and preparation of Grants and fundraising strategies. Solicit grants by writing proposals. Provide back up to the Grant Writing function. Support special events, especially using digital photography. Demonstrate teamwork by maintaining effective relationships and high levels of communication and ability to work independently and with initiative. Demonstrated advanced knowledge of the Raiser's Edge software and a working knowledge of all MS Office suite programs. Demonstrated working knowledge of Internet research databases (Foundation Connect, Guidestar, Lexis-Nexis) and has clear and effective written and verbal communication.