Computer Support Specialist Resume
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Brooklyn, NY
TECHNICAL SKILLS
- Entry - level experience with HTML, JavaScript, SQL, and object-oriented programming concepts. Experience handling phone calls in a high-volume customer service environment.
- Demonstrated organizational, leadership, and planning skills.
PROFESSIONAL EXPERIENCE
Confidential, Brooklyn, NY
Computer Support Specialist
Responsibilities:
- Managed Windows-based enterprise computer systems issues escalated from support.
- Escalated technical issues to Tier 3 engineering department where appropriate.
- Exceeded average call-handling metrics: closed 20+ calls daily (20% above quota), 75% first-call resolution ratio, average talk time of 6.5 minutes (below 8-minute goal).
Confidential, Glendale, NY
Golf Sales Associate
Responsibilities:
- Responsible for the sale and custom fitting of golf equipment to each customer.
- Achieved consistently high OSAT (customer feedback survey) percentage metrics.
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