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Help Desk Resume

MO

SUMMARY: Desktop Support Technician Help Desk Technician IT Specialist

Accomplished IT professional with demonstrated success providing tactical and strategic support for schools and businesses. Skilled IT technician and project manager with a proven ability to lead teams to increase productivity and complete long term goals. Looking to further career by learning System Administrative functions.

Education

BPS in Network & Communications Management

Ground Mobile Forces Satellite Communications,
Lightweight Multiband Satellite Terminals, Phoenix Terminals

Qualification Highlights
Information Technology Project Management Server Virtualization
Hardware Technician Switching & Routing Fault Tolerance
Server Administrator Network Security Internetwork Setups

Technical Expertise

Certifications: A+, Network+
Operating Systems: Windows 95, 98 & ME, Windows 2000, 2003 Enterprise, Windows 2008, Windows XP Professional, Windows 7 Ultimate, Linux, Apple OSX 10.5 Leopard.
Hardware: Hubs, Switches (Cisco, Netgear, Linksys, Belkin), Routers (Cisco), Workstations, Servers (Proxy, Blade), Laptops, RAID Arrays, Firewalls, Cabling (Fiber Optics, Ethernet, Coax Cable), SCSI, Modems, Printers, Plotters, Scanners.

Software: Exchange 2003 & 2007, Citrix Client & Server, VNC, Norton (Ghost, Antivirus), Kaspersky, VMWARE, PC Anywhere, Microsoft Office 2000, 2003, 2007 Suits, MS IIS Server, Cisco IOS, McAfee, MS Visio, Powershell, Visual Basic, Acronis.

Networking Protocols: TCP/IP, IPX/SPX, NETBEUI/NETBIOS, PPP, PPTP. SLIP, UDP, SMTP, SNMP, NTP, HTTP, HTTPS, FTP, TFTP, RIP, IGRP, OSPF, IS-IS, ARP.

Professional Experience

Confidential,Mo October 31, 2005 - Present Satellite Communications Operator

Create and maintain communications throughout the world for operating Marine Corps forces via satellite uplink. Provide worldwide communications for the Marine Corps in any environment and maintain it.

Accomplishments:

  • Lead 6-10 man marine teams to establish local communication links.
  • Maintain global communications through satellite uplinks for entire US Marine Corps.
  • Provide mission support for operational forces in Iraq and Afghanistan.

***Currently Have Secret Clearance***

Confidential, August 30, 2008 - July 30, 2009

Help Desk Technician / Junior Systems Administrator Support and provide assistance to students faculty and staff with technical problems being experienced. Pick up phone calls and provide technical assistance through it. Accomplishments:
  • Troubleshoot, upgrade servers.
  • Building out and ghosting workstations and servers using Norton Ghost 8.3 & Acronis True Image Echo Enterprise Server.
  • Cable patching and troubleshooting in server, MDF and IDF rooms.
  • Used Symantec Antivirus Corporate Edition for desktop security protection via server.
  • Created active directory & Exchange 200 test environments using VMWARE to mimic the real network.
  • Use test environment to test out GPO\'s in Active Directory for deployment in the school network.
  • Modify DHCP scopes in DHCP servers
The simultaneous creation of hundreds of accounts in Active Directory along with their security privileges and access rights.
  • Creating and maintaining email accounts for students faculty and staff in Exchange 2003.
  • Scripting in Active Directory using VB and Powershell.
  • Used Track-It for ticketing services / troubleshooting / inventory.
Confidential, March, 2007 – May 2008 Local Area Network Technician

Support faculty and students with daily issues. Main things include working in depth with Active Directory; do numerous repairs on computers and working with Norton Ghost in great detail.

Accomplishments:

  • Project Manager of a 5-man team. Worked at New Utrecht High School\'s Cisco lab, Upgrading the network within the room; created an entirely new network infrastructure, server, and implemented various configurations by our client and teacher. Project lasted from 06/07 – 02/08.

Confidential, September, 2001 – June, 2003

Computer Repair Technician / Network Admin / General Office Work

Helped teachers with computer related issues such as spyware, viruses, and corrupted operating system files. Helped update computer software throughout school building and made sure that everything was running smoothly. Built, repaired, and upgrading PC’s on a regular basis.

Accomplishments:

    • Repaired and prepared 450 donated PC\'s from Independence Community Bank for educational use to the Board of Education.
    • Appeared on the Daily News, Thursday May 23rd 2002 edition as a result to the 450 computers given to the Board of Ed.

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