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Lan Support Resume Resume

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New Jersey, NJ

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Summary

Highly motivated professional with exceptional combination of technical, communication, and customer service skills seeks position within organization that welcomes initiative, dedication, and strong interpersonal abilities.
Certifications: MCP – NT Server 4.0, Windows2000 Server and Professional
Technical Skills: Windows XP/2000 workstation, Windows2003 Server, Office 2003, Lotus Notes 6.5, Remedy, McAfee, Outlook 2007, Cisco VPN.

EXPERIENCE:
Confidential,New York November 1997- September 2008
Senior PC/LAN Support Analyst

  • Managed technical support activities of a 6 person Technical Support Team.
            • Scheduled software and hardware rollouts.
  • Investigated, reviewed, and recommended the purchase of hardware, software, program updates, and peripherals.
  • Reviewed end-user support processes and make continuous recommendations for improvements.
  • Provided hardware, software, and network support for 400+ nodes.
  • Provided primary support to all Senior Executives.
  • Lead support for all PDA’s and Blackberries.
  • Administered Windows 2003 file servers, Exchange 2003 server, and all network
    printers.
  • Provided Active Directory user Admin support.
  • Managed several projects including server consolidation, workstation renaming,

Office 2003/SP2 rollout, VPN software upgrade, and rollout of various software packages.

Confidential, July 1996 - November 1997

PC/LAN Support Analyst

        • Provided 2nd level hardware and software assistance to end-users using Windows95 and Office95 on Compaq Pc’s.


Confidential,March 1996 - July 1996
Consultant

        • Provided hardware and software assistance to end-users using Windows95 and Office95.


Confidential, June 1995 - March 1996
Consultant

        • Provided hardware and software assistance to end-users running Windows95 and Office95.
        • Managed rollout of 300+ IBM Pc’s.

Confidential, February 1995 - June 1995

Consultant

  • Worked on CD creation of company history and senior executive bios.

Confidential, September 1991-December 1994

Technical Support Engineer

  • Provided phone assistance to field technicians working on the installation of Gateway Pc’s, Brother Fax machines and Okidata printers.


EDUCATION:

BS Computer Information Systems

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