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Lan Support Resume Resume

New Jersey, NJ

Summary

Highly motivated professional with exceptional combination of technical, communication, and customer service skills seeks position within organization that welcomes initiative, dedication, and strong interpersonal abilities.
Certifications: MCP – NT Server 4.0, Windows2000 Server and Professional
Technical Skills: Windows XP/2000 workstation, Windows2003 Server, Office 2003, Lotus Notes 6.5, Remedy, McAfee, Outlook 2007, Cisco VPN.

EXPERIENCE:
Confidential,New York November 1997- September 2008
Senior PC/LAN Support Analyst

  • Managed technical support activities of a 6 person Technical Support Team.
            • Scheduled software and hardware rollouts.
  • Investigated, reviewed, and recommended the purchase of hardware, software, program updates, and peripherals.
  • Reviewed end-user support processes and make continuous recommendations for improvements.
  • Provided hardware, software, and network support for 400+ nodes.
  • Provided primary support to all Senior Executives.
  • Lead support for all PDA’s and Blackberries.
  • Administered Windows 2003 file servers, Exchange 2003 server, and all network
    printers.
  • Provided Active Directory user Admin support.
  • Managed several projects including server consolidation, workstation renaming,

Office 2003/SP2 rollout, VPN software upgrade, and rollout of various software packages.

Confidential, July 1996 - November 1997

PC/LAN Support Analyst

        • Provided 2nd level hardware and software assistance to end-users using Windows95 and Office95 on Compaq Pc’s.


Confidential,March 1996 - July 1996
Consultant

        • Provided hardware and software assistance to end-users using Windows95 and Office95.


Confidential, June 1995 - March 1996
Consultant

        • Provided hardware and software assistance to end-users running Windows95 and Office95.
        • Managed rollout of 300+ IBM Pc’s.

Confidential, February 1995 - June 1995

Consultant

  • Worked on CD creation of company history and senior executive bios.

Confidential, September 1991-December 1994

Technical Support Engineer

  • Provided phone assistance to field technicians working on the installation of Gateway Pc’s, Brother Fax machines and Okidata printers.


EDUCATION:

BS Computer Information Systems

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