SUMMARY
- More than seven years of successful experience in various Data/Operations Analyst, Programming, and Technical Support roles with responsibility for Statistical Data Collection & Analysis, Product Development & Improvement, and Operational & Technical Problem Solving .
- Exceptional ability to assess functional strengths and weaknesses of individual elements to produce the highest impact approach to solve problems, distill complex, technical information to its essence and present it so it is readily understood by others at all expertise levels, and foster customer loyalty by fulfilling commitments and managing expectations.
- An attentive, judicious, and accountable professional who takes initiative to proactively gather facts and observe details, focuses efforts to fulfill central team and customer goals, systematically finds and employs the most effective methods to achieve desired results, and shows consistent willingness to go the extra mile to meet deadlines and commitments.
- Customer Service/Support Client Information Management Vendor Relations Employee Training/Supervision Customer Relations/Satisfaction Software/Technology Training
- Systems/Data Analysis Continual Process Improvement Functional/Technical Troubleshooting System Changeovers/Integration Product Testing/Improvement Procedure Development/Writing
- Software Programming/Testing Computer User Support Database Administration Computer/Network Security Technical Writing/Editing New Technology/Product Introductions
TECHNICAL SKILLS
- Windows 95 - 10
- Mac OS 10.11 iOS
- Android
- Linux; Python
- HTML
- CSS JavaScript
- SQL
- Perl
- PHP
- C++
- Java; MS - Office
- Google Apps
- Crystal Reports
- Salesforce
- Confidential
- R
- DAKCS and My SQL Workbench.
PROFESSIONAL EXPERIENCE
Operations Analyst/Customer Support Specialist
Confidential, Springfield, OR
Responsibilities:
Performing systems and data analysis to improve information storage, access, integrity, and functionality; creating data import, file mapping, and third party software integration protocols to facilitate new clients' system changeovers and product implementation; providing client technical and data management support in a wide variety of areas; analyzing and resolving client problems and system integration challenges; training clients in the use of new products and systems; and answering their questions about file formatting and transfer issues.
Data Technician/Technical Support Representative
Confidential, Springfield, OR
Responsibilities:
Resolving technical, software, and product utilization problems for external customer businesses and internal customers; developing and writing numerous video and text-based tutorials to assist customers in utilizing products and support sales; entering and managing customer data; auditing peer data management for proper storage and quality; providing individual, group, and Web-based training for clients; and writing a procedures manual still in use today.
