Computer Support Specialist Resume Fraser, MI - Hire IT People

SUMMARY

Recent graduate from Lansing Community College offering a strong academic background in IT computer support combined wif excellent internship experience as a Tier 1 / helpdesk support personnel.
Consistently recognized for technical troubleshooting skills used to rapidly and cost - TEMPeffectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Fraser, MI

Computer Support Specialist

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over teh phone.
Train end-users.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems wif Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up wif customers to ensure issue TEMPhas been resolved to their satisfaction.

Confidential, Ann Arbor, MI

TIER 1 Technician / Helpdesk

Responsibilities:

Engaged and tracked Priority 1 issues, wif responsibility for teh timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Network connection troubleshooting
New system installs.
Managed Auto-Task ticketing and CRM program to track and monitor trouble tickets as well as schedule technician's daily schedules.
Network cable installation.
Maintain daily performance of computer systems.
Write training manuals.
Train end-users.
Ask questions to determine nature of problem.
Network cable installation and troubleshooting.
Follow up wif customers to ensure issue TEMPhas been resolved to their satisfaction.

Confidential, Southfield, MI

Computer Support / Cable Installer

Responsibilities:

Confidential, Howell, MI

Network Cable Installer

Responsibilities:

Windows 10 Beta Tester
Researched and developed knowledge-base articles for issues, resulting in an increase in first-call- resolutions of 20 additional calls per week dat saved company money.
Handled 30+ technical/mission-critical calls daily and consistently met high service standards.