Jr. Tools Engineer Resume , Springfield, VA - Hire IT People

SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Springfield, VA

Jr. Tools Engineer

Responsibilities:

Maintained network for 1E Nightwatchman servers
Daily review of 1E NightWatchman scripts for failures
Managed and created halp desk tickets and change requests in teh Remedy Ticket System
Added, modified and removed subnets to 1E NightWatchman database
Apply monthly patch updates to multiple servers
Rebooted multiple servers after applying patches, and verify services are active
Daily check of server health
Created Cisco ACS user accounts and devices on ClassNet and OpenNet in
Modified user accounts for their RSA SecurID (RSA Security Token Based Autantication ) Key FOBs allowing access to OpenNet and ClassNet devices
Created ClassNet and OpenNet user accounts to HPNA (HP Network Automation) in
Created foreign user accounts for Cisco ACS and performed password resets
Reviewed site information in Ipost for SMS, SCCM, IE NightW atchman
Maintain other servers as necessary
SMS troubleshooting

Confidential,

Desktop Support Technician, Crystal City, VA

Responsibilities:

Installed network printers
Managed and created halp desk tickets and change requests in teh Remedy Ticket System
Provided desk-side support for EPA staff
Installed software
Reimaged desktop computers
BlackBerry troubleshooting

Confidential,

Desktop Support /Break-Fix Technician , Pentagon, Washington, DC,

Responsibilities:

Managed and created halp desk tickets and change requests in teh Remedy Ticket System
Provided desk-side support for Air Force staff
Installed unclassified and classified network computers
Installed media converters to connect computers wif Cat 5E NIC cards to fiber
Installed Common Access Card (CAC) readers
Installed software and internal memory
Installed network and standalone printers
Replaced desktop motherboards and power supplies
Software and Hardware installation and management
BlackBerry updating, activation troubleshooting
BlackBerry CAC Reader installation and troubleshooting
Used Active Directory to manage user accounts, computers and software
ActivClient CAC reader installation and troubleshooting
Configured customer profile and Outlook mail wif PST file creation and/or troubleshooting
Used Active Directory to reset NIPR and SIPR passwords for user accounts
Managed and created halp desk tickets and change requests in teh Remedy Ticket System
Windows 7 operation system refresh and desktop data migration: migrated user’s files and software
Provided support for walk in customers for Blackberry, profile, laptop, Citrix and VPN issues

Confidential

Site Deployment Supervisor, Washington, DC, Northern VA,

Responsibilities:

Desktop Data Migration: migrated user’s files and data from one hard drive to another
Provided Tier III Administrator support setting and resetting passwords
Verified user accounts and activation
Installed unclassified and classified network computers
Installed media converters to connect computers wif Cat 5E NIC cards to fiber
Installed Common Access Card (CAC) readers
Installed software and internal memory
Installed network and standalone printers
Verified switches has available ports to install additional infrastructure
Site surveys to determine computer and printer locations, and connectivity prior to installation
Created floor plans/diagrams in both had and soft copy
Scheduled unclassified and classified computer set up/cutover date and time, and coordinated wif deployment teams
Configured customer’s Outlook mail post deployment to ensure smooth changeover

Confidential

Transition Coordinator, Site Deployment Analyst , Operations Assistant, Washington, DC, Northern VA

Responsibilities:

Supported EDS contract to upgrade Navy and Marine NIPR and SIPR computer systems
Scheduled classified computer set up/cutover date and time, and coordinate wif deployment team
Installed network printers
Installed memory
Installed Common Access Card (CAC) readers
Coordinated wif warehouse pick-up of old computers
Maintained contacts database and calendar for supervisors
Organized and maintained mailing and e-mail distribution lists
Proof reading