SUMMARY

• Successful IT systems analyst, second - level support and project management professional with 20+ years' experience in complex computing environments.
• Perform implementation engineer duties as a subject matter support expert collaborating with various engineering teams and business units on large scale projects to meet business IT deliverables including Disaster Recovery and Risk Management.
• Skilled in problem isolation and remediation while collaborating with level 3 support organizations.
• Communicates effectively with senior management, engineering and peer team members facilitating business improvement and service level enhancements.

TECHNICAL SKILLS

Networking: Extensive knowledge of communication hardware, subnetting and VLANs. Comfortable troubleshooting routers, switches, CSU/DSUs and associated network infrastructure components in a LAN/WAN environment.

Network Tools: Citrix XenApp v5.0 and v6.0 Utilities, VMware v4.1 & v5.1 Desktop Interface, MS Active Directory Users & Groups, Microsoft SCCM and Altiris / Symantec distribution of packages and remote control of end user devices, CA BrightStor Enterprise Backup Software.

Hardware: Ability to troubleshoot, diagnose and configure POS hardware (Card Scanners, Scales, Touch Screens, etc), Evolis, Zebra and HP printers, IBM, Dell, and HP Windows 2008 based servers, desktops and laptops. Rack and stacked Cisco routers and switches in collaboration with Network Engineering. Built out Scaler Backup solutions and in addition to APC Power Management solutions.

Software: Thorough knowledge of various operating systems including MS Windows 2008 server, 7, 8.1 and 10. Proficient in many user applications including Microsoft Office, Kaspersky Anti-Virus, Salesforce, Imagenow Documentation Storage, McAfee VirusScan and Encryption, Checkpoint Encryption, Symantec Endpoint, Imprivata SSO, Opentext RightFax, IBM Host On Demand, Bomgar Remote Control Support, etc.

PROFESSIONAL EXPERIENCE

Desktop Support & Deployment Technician

Confidential, Philadelphia, PA

Responsibilities:

• Project oriented work. Deployment of computers and printers throughout the campus, hospital, and remote facilities.
• Projects ranged from single pieces of equipment to working within a team on whole departments.
• Imaging desktops and laptops and installation and configuration of various applications.
• Configuring equipment to connect to the Jefferson network.
• First-Level Desktop support of EPIC EMR Deployment that was completed in two phases throughout environment.

Confidential, Lansdale, PA

Systems Analyst 2

Responsibilities:

• Provide Tier 2 Support of end user application environments for various Corporate Departments and 21 adult communities.
• Support of Infor Lawson v9.0 Applications (Hosted Environment), Salesforce, Lexmark Imagenow v6.6 Documentation, Horizon Millennium POS environment, Schlage and Premisys Access Security Systems, Kronos Stromberg Time Management, etc.

Desktop Analyst

Confidential, Ambler, PA

Responsibilities:

• Provide Tier 2 Support of end user environments in 21 adult communities.
• Support of Windows XP to Windows 7 migration, Kaspersky Anti-Virus migration, Printer Consolidation Task Force, MS Office 365 Migration projects, Workstations, Laptops, and Printers.

Confidential, Ft. Washington, PA

Sr. Technology and Applications Management Specialist

Responsibilities:

• Provided Tier 2 Support of client/server infrastructure for 14 US regional and 3 international offices.
• Maintained VMware/Citrix environments consisting of Windows 2003/2008 servers and 10,000 workstations and laptops in a large WAN MPLS environment.
• Provided Tier 2 remediation of business application issues for the Small Business Services (SBS), Insurance Services (IS) and Retirement Services (RS) in collaboration with Regional LAN Services (RLS) and Engineering teams.
• Functional Area Representative (FAR) for the following initiatives: Philippines Call Center Initial Build-out, Windows 7 & MS Office 2010 enterprise upgrades from Windows XP & MS Office 2007, Server Infrastructure Hub Virtualization project, India Citrix Upgrade.
• Team Technical Lead on many infrastructure projects collaborating with Telecom, Network Engineering, Storage, Citrix and VMware Engineering to resolve production issues and implement infrastructure upgrades.

Supervisor of Tier 2 LAN Support Team

Confidential, Moorestown, NJ

Responsibilities:

• Technical Lead on integrating the computing infrastructure of businesses Confidential acquired into the corporate Confidential structure and standards.
• A few examples are the Workscape, HR411, and HRXcel business acquisitions.
• Supervised team of 6 local and 8 remote Tier 2 System Administrators maintaining 60 servers and 3,000 workstations and laptops in a large WAN environment.
• Implemented and supported various large scale projects: Migration of Windows NT v4.0 to Windows XP; migration of SCCM 2003 to SCCM 2007 environment, Rumba v6.0 to IBM Host on Demand v8.0 Migration; Captaris RightFax v5.2 to v8.7 upgrade; various Avaya IP Agent upgrades; Call Monitor and Softphone workstation/telephony automation integration projects.
• Acted as Team Technical Lead for various policy and guideline initiatives including Software Asset Management Initiative (SAMI) Compliance, Sarbanes-Oxley (SOX) Compliance, Disaster Recovery, Risk Management, etc.

SR. LAN Administrator

Confidential, Moorestown, NJ

Responsibilities:

• LAN and Network Administration support of Servers, PC's, Printers, etc. on Novell NetWare v3.12, v4.11 and Microsoft Windows NT v4.0 Networks.
• Implemented and supported service center relocations, Y2K compliance efforts, and virtual center setups.
• Implemented and supported of various large scale projects: Windows NT v4.0 servers to Windows 2000 and Active Directory migration; SMS v1.2 to v2.0 upgrade; SMS v2.0 to SCCM v2003 upgrade and a 45 Citrix Metaframe XP server farm implementation.