We provide IT Staff Augmentation Services!

It Help Desk Resume

Dover, NH

TECHNICAL SKILLS

  • Experienced in HTML, JAVA, Visual Basic & Computer Programming
  • Proficiency with Microsoft Office (Word, Excel, Outlook, Publisher, and Access)
  • Ability to define problems and draw conclusion for programming and solutions
  • Ability to conduct basic researching and summarize information
  • Effective organizational skills and able to handle multiple tasks and meet deadlines
  • Excellent communication, leadership, event planning, and teamwork skills
  • Fluent both in English and French

PROFESSIONAL EXPERIENCE

IT Help Desk

Confidential, Dover, NH

Responsibilities:

  • Customer services with software and hardware.
  • Reset External and Internal passwords.
  • Providing first level contact and convey resolutions to customer issues

IT SYSTEM INTERN

Confidential, Boston, MA

Responsibilities:

  • Assist in network and hardware troubleshooting.
  • Worked in installing software and hardware of PC.
  • Updated user and technical documentation.

Service Desk Analyst

Confidential, Durham, NH

Responsibilities:

  • Help with students transcripts.
  • Escalated tickets to level 2 or level 3. worked with Remedy to create tickets and keep track of tickets.

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