It Help Desk Resume
3.00/5 (Submit Your Rating)
Dover, NH
TECHNICAL SKILLS
- Experienced in HTML, JAVA, Visual Basic & Computer Programming
- Proficiency with Microsoft Office (Word, Excel, Outlook, Publisher, and Access)
- Ability to define problems and draw conclusion for programming and solutions
- Ability to conduct basic researching and summarize information
- Effective organizational skills and able to handle multiple tasks and meet deadlines
- Excellent communication, leadership, event planning, and teamwork skills
- Fluent both in English and French
PROFESSIONAL EXPERIENCE
IT Help Desk
Confidential, Dover, NH
Responsibilities:
- Customer services with software and hardware.
- Reset External and Internal passwords.
- Providing first level contact and convey resolutions to customer issues
IT SYSTEM INTERN
Confidential, Boston, MA
Responsibilities:
- Assist in network and hardware troubleshooting.
- Worked in installing software and hardware of PC.
- Updated user and technical documentation.
Service Desk Analyst
Confidential, Durham, NH
Responsibilities:
- Help with students transcripts.
- Escalated tickets to level 2 or level 3. worked with Remedy to create tickets and keep track of tickets.
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