- Experienced in HTML, JAVA, Visual Basic & Computer Programming
- Proficiency with Microsoft Office (Word, Excel, Outlook, Publisher, and Access)
- Ability to define problems and draw conclusion for programming and solutions
- Ability to conduct basic researching and summarize information
- Effective organizational skills and able to handle multiple tasks and meet deadlines
- Excellent communication, leadership, event planning, and teamwork skills
- Fluent both in English and French
IT Help Desk
Confidential, Dover, NH
- Customer services with software and hardware.
- Reset External and Internal passwords.
- Providing first level contact and convey resolutions to customer issues
IT SYSTEM INTERN
Confidential, Boston, MA
- Assist in network and hardware troubleshooting.
- Worked in installing software and hardware of PC.
- Updated user and technical documentation.
Service Desk Analyst
Confidential, Durham, NH
- Help with students transcripts.
- Escalated tickets to level 2 or level 3. worked with Remedy to create tickets and keep track of tickets.