IT Help Desk Specialist Resume

OBJECTIVE

CompTIA A+ certified Information Technology graduate seeking an entry - level technical support specialist position where me can use my advanced troubleshooting and multitasking skills in resolving technical issues wif a successful, well-established organization that will enable me to grow professionally while contributing to teh company's goals and objectives.

TECHNICAL SKILLS

Management skills |Customer Service| Leadership skills | Project Management |Installed, configured and repaired PCs, printers and other Peripheral devices |Technical Writing| Software installation Troubleshooting hardware and software |Excellent written and oral communication skills |Virtual Machines |Command Lines |Proficiency in Microsoft windows XP, Vista, and 7 Edition's |Proficiency in Windows-based software packages (Word, excel, PowerPoint, and outlook)|Configure and restore wireless and wired connectivity

PROFESSIONAL EXPERIENCE

IT Help Desk Specialist

Confidential

Responsibilities:

Provide technical assistance and support for incoming queries or calls and issues related to computer systems, software, and hardware.
Provide first level contact and convey resolutions to customer issues.
Update customer data into CAPRS (Ticketing system) and list all steps taken to resolve issue on activity reports.
Walk customer through problem solving process.
Ensure proper recording, documentation and closure
Track, route and redirect problems to correct resources.
Properly escalate unresolved queries to teh next level support.
Follow up wif customers, provide feedback and see problem was resolved.
Utilize excellent customer service skills and exceed customers expectations.

Full-time Teacher

Confidential

Responsibilities:

Focus on teh education of young children by using “Learn from teh Start” curriculum.
Maintain a fun and interactive classroom that is clean and organized
Ensure teh daily care of every child by following all licensing guidelines and implementing all company standards.
Communicate directly wif parents to achieve success for teh child.

Teacher

Confidential

Responsibilities:

Worked wif my peers to upgrade different system wifin teh school.
Produced monthly reports of students performances and relevant data to assess progress and report data back to their parents
Prepared weekly lesson reports, bulletin boards, and demonstrations to teach different skills to teh students.
Responsible for educating children wif teh halp “ Confidential ” Curriculum.

Customer Service Representative

Confidential

Responsibilities:

Handled face-to-face contacts wif new and established customers.
Assisted customers locate items and different area of teh store.
Organized merchandise for effective presentation in store shelves and restock when needed.