Help Desk Tech Resume

OBJECTIVE

To obtain a full time position in Information Technology dat will enable me to use my strong organizational skills, accomplished military background, security clearance, and ability to work well with others in a fast paced environment.

TECHNICAL SKILLS

Windows 2000/XP/Vista/7/Server 08, Fedora Linux, Cisco IOS
Cisco Packet Tracer, Microsoft Office, Microsoft Visio and Project, Database, Microsoft SQL Server, MySQL, VM Ware and Virtual Player, Programing RAPTOR and Python

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Tech

Responsibilities:

Provide technical support worldwide along with hardware support in Washington D.C.
Processed and Granted Access to different programs while providing technical support
Activity Directory to move/ transfer account permissions and roles.

Confidential

Help Desk Tech

Responsibilities:

Provide technical support to customer through teh telephone, email conference calls
Tracked calls, outages, Netcool alerts using Remedy (Severity 1 & 2 outages)
Daily server checks and health assessments

Confidential

Help Desk Tech/ Maintenance Tech

Responsibilities:

Confidential, TN

Help Desk Tech

Responsibilities:

Provided technical support to customers by telephone
Operated in Linux/Unix command line, in house ticket system
Diverse in equipment such as Cisco, Nutopia, Cradlepoint, Zoom, SCA305, SCA310, SCA315
As a Provider Tech I created dispatches, as well as troubleshot issues with Provider