Process Support Appeals Specialist Resume Brea, CA - Hire IT People

PROFESSIONAL EXPERIENCE

Process Support Appeals Specialist

Confidential, Brea, CA

Responsibilities:

Receives incoming calls and assist customers with questions or issues regarding home loan modification appeal requests
Took appropriate action based on an evaluation of teh customer'sneeds which included filing a new claims (s) updating and follow - ups on existing claim(s) and/ or reviewing appeals on denied claims
Updating and follow-up on existing claim(s) and/or reviewing appeals on denied claims
Took personal ownership to ensure dat customers requests are processed quickly and efficiently while maintaining compliance with industry regulations and bank procedures

Case Management Process Support

Confidential, Brea, CA

Responsibilities:

Managed a portfolio of loans in default or imminent default with a focus on loan modifications document validation, NPV model running and in-house modification review for Confidential
Analyzed financial and loan modification documents such as income tax returns, credit reports, Request Modification Affidavits, and various income verification documents such as Paystubs and Profit and Loss Statements.
Supported teh Customer Relationship Manager model dat is teh end-to-end Single Point of Contact relationship between teh customer and teh associate
Thorough understanding of teh business unit's operational processes and teh implications on teh other groups dat function within teh operations.
Understanding and utilization of appropriate options for teh borrowers such as Collections, Repayments plans,Special Forbearance, Modifications, Short Sales, and /or Foreclosure

Customer Service & Sales Specialist

Confidential, Brea, CA

Responsibilities:

Answered routine incoming calls regarding current and past due home loan, updating insurance and escrow
Assist customers who were experiencing financial difficulties establish repayment plan, process payments, and request modification assistance
Used computerized system for tracking information gathering and/or troubleshooting
Cross trained in Payment Research, Escrow and insurance update and processing qualified written requests
Sales of Checking and Savings account, fraud protection, and credit cards
Received several awards including Peer Choice, Platinum, 2 Glod, 4 Bronze for Top Performer, Associate Spotlight of teh Month, Outstanding Customer Service
Featured in Bank Monthly Newsletter for providing Outstanding
Chosen by management to assist with several special projects