Senior Engineer - Engineering Services Resume Redwood City, CA - Hire IT People

SUMMARY

More than 17 years successful experience in development and customer service (24x7 environment) and support with recognized strengths in account maintenance, superior problem - solving and trouble-shooting skills, sales staff support, Help Desk, PSO support, and sustaining engineering support.
Possess solid computer skills; excellent working noledge of Windows 2003/2008 Server, Microsoft SQL Server 2000/2005, MySQL, Linux (Red Hat, SuSE and Centos) and UNIX (Solaris and HP) and excellent proficiency using .NET Framework, Visual Studio, VB, C#, SQL, C, Perl, Delphi, Java Script, XML and HTML.
Network device strengths include configuration of routers, firewall (PIX), virtual switches and hubs, load balancers and troubleshooting of such devices.
Hardware device strengths include noledge of SANS storage, clustering (HA), disaster recovery, server hardening techniques and SQL query performance tuning.
Able to train both customers and support colleagues, motivate, and supervise customer care employees; able to provide sustaining engineering with defect priorities and manage schedule for maintenance release components.

PROFESSIONAL EXPERIENCE

Confidential, Redwood City, CA

Senior Engineer - Engineering Services

Responsibilities:

Used bash shell scripts and C# to develop monitoring software tool on different server products detailing connectivity status, uptime, failure incidents and capability to email or send SMS to support administrators for notification of potential problems.
Used bash shell scripts interchangeably with Expect for use on Linux VMs to facilitate reports for non-admin intervention.
Assisted PSO with monitoring scripts on VM images in Perl, assisted in Confidential web setup for monitoring server processes, and created many bash shell scripts for reporting purposes to customer and internal colleagues.
Whenever application errors occurred, reviewed specific server application logs and provide support team with findings via automated email messages.
Provided specification, design, implementation and support for customers using an X.500 Directory server. Desktop support of Win XP/7/10 for configuration.
Developed numerous toolsets using VB Net, C#, Delphi and Bash shell scripts for installation, monitoring and notification emails to teh respective product support group.
Participated in on-call rotation every 4 th weekend for support coverage.
Other duties included writing MOPs (Management Operation Procedures) for software installation, maintenance release updates of software, OS related updates and test plans as needed. Provided management with adhoc reports as needed plus provided scheduled hourly, daily, monthly reports as needed by management.