Desktop Support Technician Resume

SUMMARY

Customer - focused Desktop Support Technician wif more than years of success in a variety of computer operating systems applications and hardware.
Analytical and adept at resolving complex network issues.
Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

TECHNICAL SKILLS

Hardware & Software, strong judgment, problem-solving, and decision-making abilities. Strong customer service orientation. CompTIA A+, Network +, Cisco switches and routers, Windows Servers, Lenovo ThinkCentre, Dell or HP Servers/workstations, HP Thin Clients, Apple hardware

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Confidential

Responsibilities:

Deployed Windows 10 images using SCCM.
Provided operational and technical support to computer users.
Performing password resets in Active Directory as well as .NET applications
Provided support and responded to clients through the Helpdesk function submitted via phone, email and resolved issues ensuring system/data integrity is maintained.
Provide Tier III and other support per request from desktop support technicians, investigated and troubleshoot issues.
Troubleshoot and replaced computers, monitors, document scanners, barcode scanners, printers and other peripherals in a fast pace environment.
Provide laptop/desktop deployments and Break/Fix (Windows and Macs) are resolved in accordance wif Service Level Agreements and customer policy procedures.

Technical Support Analyst / Help Desk

Confidential

Responsibilities:

Supported 2,500 end - users on a daily basis, and processing 30 tickets a day.
Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product noledge, and proper escalation and communication.
Assisted wif network setup and configuration including routers, switches, analog modems, and wireless access control devices.
Configured and upgrades operating systems and software, using standard business and administrative packages.
Dedicated to maintaining optimal systems up-time and reducing overhead expenses.
Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment wif an IT budget of $250,000.
TEMPEffective software troubleshooting for Windows / MS Office and other Charter applications.
Supported wide range of remotely hosted Citrix Virtual Desktop, VMware, applications covering all technical aspects.
Evaluated, maintained, modifies (e.g., creates macros, templates), and documents desktop application packages.

Desktop Support Technician

Confidential

Responsibilities:

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users assisted in discovery, research and resolution of technical issues.
Configured a network, using a 2960 Catalyst switch, Windows Server 2008 R2 and Windows 7 clients and applied the new subnet addresses and new subnet masks.
P rovide excellent customer service while conveying confidence, noledge and professionalism over the phone and during office visits.