Mobile Technical Support Consultant Resume Downers Grove, IL - Hire IT People

SUMMARY

Detail - oriented professional with strong technical skills and the ability to learn concepts quickly. Focuses on completing all tasks quickly, and with high quality standards in mind.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Mobile Technical Support Consultant

Confidential - Downers Grove, IL

Responsibilities:

Contracted by Zurich North America in Schaumburg, IL for 11 months.
Successfully completed a 3,000 employee mobile device transition.
Provided 2nd level executive mobility support to company personnel.
Processed an average of 300 inbound and outbound technical support calls per month.
Built and maintained successful relationships with service providers, and company personnel.
Supported company personnel having data connectivity issues.
Informed company personnel about issue resolution progress.
Assisted company personnel with technical issues via email, live chat and telephone.
Maintained records, logs and the lifecycle of work requests.
Created new account, reset passwords and configured access for users.
Maintained security and data integrity of databases.

Technical Support Engineer

Confidential - Downers Grove, IL

Responsibilities:

Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed an average of 200 inbound and outbound technical support calls per month.
Provided thorough support and problem resolution for customers.
Supported customers having data & server connectivity issues.
Provided base level mobility support to client personnel.
Informed customers about issue resolution progress.

Assistant to Manager

Confidential - Lincolnshire, IL

Responsibilities:

Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Assisted customers with product complaints.
Assessed customer products and made recommendations to improve safety, increase productivity, enhance performance and reduce costs.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Managed cash stock and inventory balances accurately.
Kept current on market and product trends to effectively answer customer questions.
Provided thorough support and problem resolution for customers.
Opened and closed the store, which included counting cash drawers.
Offered exceptional customer service to differentiate and promote the company brand.
Built and maintained effective relationships with peers and upper management.
Earned "Employee of the month" for two months in 2012.