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Stylist Resume

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SUMMARY

  • Outgoing Customer Service Professional bringing dedication, ambition, and strong work ethic
  • 10+ years in Customer Service/Support
  • 5+ years of Managerial experience
  • 5+ years of Outside Sales and Merchandising Representative Support
  • 5+ years of Data Entry
  • Knowledge of Microsoft Office, Microsoft Great Plaines & SmartList, Cloud(B2B), WMS, Adobe, Microsoft Lync, Max Agent, TouchPoint, UPS Campus Ship, Shortcuts, IBM Sametime, Lotus Notes, Aloha, Menulink, Micros, ERestaurants

TECHNICAL SKILLS

  • Empathy for others Self - Starting Reliability Adaptability Multi-Faceted Strong Work Ethic ustomer Service (Call Center/Office/Retail)
  • Problem Solving/ Conflict Resolution
  • Interpersonal/ Communication (Listening, Verbal, Written)
  • Analytical
  • Multicultural Sensitivity & Awareness

PROFESSIONAL EXPERIENCE

STYLIST

Confidential

Responsibilities:

  • Assistant in salon and store upkeep through recovery, restocking, and cleaning
  • Beautify clients through hair styling or makeup applications
  • Build clientele through great rapport with every guest
  • Market services to store clients to get them to become Salon clients

STYLIST

Confidential

Responsibilities:

  • Provided Men's grooming and spa services
  • Sold salon products and memberships to clients
  • Built rapport with clients to build my clientele
  • Educated clients on products to fit their needs

RECEPTIONIST/SHAMPOO TECH

Confidential

Responsibilities:

  • Scheduled appointments
  • Assisted in maintaining salon cleanliness, and organization
  • Helped Stylists in as needed to keep them on schedule with clients
  • Ran opening and closing reports for auditing purposes

CUSTOMER SERVICE REPRESENTATIVE

Confidential

Responsibilities:

  • Assisted customers via phone & email with placing orders, order status updates & order resolution
  • Worked with the warehouse & Field Representatives to better accommodate the customer
  • Constant communication with manufacturers for eta & production dates
  • Released online orders through online ordering system

CUSTOMER SOLUTIONS REPRESENTATIVE

Confidential

Responsibilities:

  • Assisted Sales and Merchandising Representatives and Accounts in the US, Canada, Latin America, & Caribbean
  • Worked with Accounts, Freight Forwarders/Custom brokers with importing and exporting documents
  • Entered orders/customer notes and information, answered inquiries, tracked orders, submitted claims and resolved issues received via Fax, Email, and Phone in a call center environment
  • Issued Return Authorization Numbers and Return Shipping Labels

ASSISTANT MANAGER

Confidential

Responsibilities:

  • Helped transform Skokie location into a Corporate Certified Training Store
  • Trained corporate and franchise employees on our brand, policies, and procedures
  • Obtained a ServSafe Certification for the city of Chicago and State of Illinois
  • Met P&L Standards quarterly by managing loss, labor and quality
  • Built morale with team through team building exercises and motivation
  • Managed employee files, appraisals, payroll and monthly OSHA meetings

ASSISTANT MANAGER

Confidential

Responsibilities:

  • Supervised weekly and monthly floor and price point changes
  • Managed floor and window merchandising updates
  • Focused on employee development in customer service
  • Trained new employees on company policies and procedures

SALES ASSOCIATE

Confidential

Responsibilities:

  • Assisted weekly and monthly floor and price point changes
  • Focused on customer service and upselling
  • Assisted with store organization and product placement
  • Focused on store organization

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