Stylist Resume
                                    
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SUMMARY
- Outgoing Customer Service Professional bringing dedication, ambition, and strong work ethic
 - 10+ years in Customer Service/Support
 - 5+ years of Managerial experience
 - 5+ years of Outside Sales and Merchandising Representative Support
 - 5+ years of Data Entry
 - Knowledge of Microsoft Office, Microsoft Great Plaines & SmartList, Cloud(B2B), WMS, Adobe, Microsoft Lync, Max Agent, TouchPoint, UPS Campus Ship, Shortcuts, IBM Sametime, Lotus Notes, Aloha, Menulink, Micros, ERestaurants
 
TECHNICAL SKILLS
- Empathy for others Self - Starting Reliability Adaptability Multi-Faceted Strong Work Ethic ustomer Service (Call Center/Office/Retail)
 - Problem Solving/ Conflict Resolution
 - Interpersonal/ Communication (Listening, Verbal, Written)
 - Analytical
 - Multicultural Sensitivity & Awareness
 
PROFESSIONAL EXPERIENCE
STYLIST
Confidential
Responsibilities:
- Assistant in salon and store upkeep through recovery, restocking, and cleaning
 - Beautify clients through hair styling or makeup applications
 - Build clientele through great rapport with every guest
 - Market services to store clients to get them to become Salon clients
 
STYLIST
Confidential
Responsibilities:
- Provided Men's grooming and spa services
 - Sold salon products and memberships to clients
 - Built rapport with clients to build my clientele
 - Educated clients on products to fit their needs
 
RECEPTIONIST/SHAMPOO TECH
Confidential
Responsibilities:
- Scheduled appointments
 - Assisted in maintaining salon cleanliness, and organization
 - Helped Stylists in as needed to keep them on schedule with clients
 - Ran opening and closing reports for auditing purposes
 
CUSTOMER SERVICE REPRESENTATIVE
Confidential
Responsibilities:
- Assisted customers via phone & email with placing orders, order status updates & order resolution
 - Worked with the warehouse & Field Representatives to better accommodate the customer
 - Constant communication with manufacturers for eta & production dates
 - Released online orders through online ordering system
 
CUSTOMER SOLUTIONS REPRESENTATIVE
Confidential
Responsibilities:
- Assisted Sales and Merchandising Representatives and Accounts in the US, Canada, Latin America, & Caribbean
 - Worked with Accounts, Freight Forwarders/Custom brokers with importing and exporting documents
 - Entered orders/customer notes and information, answered inquiries, tracked orders, submitted claims and resolved issues received via Fax, Email, and Phone in a call center environment
 - Issued Return Authorization Numbers and Return Shipping Labels
 
ASSISTANT MANAGER
Confidential
Responsibilities:
- Helped transform Skokie location into a Corporate Certified Training Store
 - Trained corporate and franchise employees on our brand, policies, and procedures
 - Obtained a ServSafe Certification for the city of Chicago and State of Illinois
 - Met P&L Standards quarterly by managing loss, labor and quality
 - Built morale with team through team building exercises and motivation
 - Managed employee files, appraisals, payroll and monthly OSHA meetings
 
ASSISTANT MANAGER
Confidential
Responsibilities:
- Supervised weekly and monthly floor and price point changes
 - Managed floor and window merchandising updates
 - Focused on employee development in customer service
 - Trained new employees on company policies and procedures
 
SALES ASSOCIATE
Confidential
Responsibilities:
- Assisted weekly and monthly floor and price point changes
 - Focused on customer service and upselling
 - Assisted with store organization and product placement
 - Focused on store organization
 
