SUMMARY

• More than 15 years of progressive experience in information technology, security, configuration, training, and support as well as over 8+ years of direct Information Security experience.

TECHNICAL SKILLS

• Windows 9x/2k/XP/Vista, Mac OS, Windows NT/2k/2003/2008 Server, Novell Netware, Cisco IOS, Linux, Android, Apple iOS, Kali Linux
• Cisco R/S, Cisco FirePower, Cisco ISE, LENEL, Genetec, Azure, MS Office Suite, MS Project, MS Exchange Server/ 365, IIS, Sharepoint, SCCM, McAfee Endpoint Security, Wireshark, PRTG, Juniper, Powershell, Checkpoint UTM, Adobe Creative Suite, VMWare, HyperV, Nexpose, MetaSpoit, Qualys, Kali Linux, Low voltage electronics (physical security controllers and cameras)

PROFESSIONAL EXPERIENCE

Confidential

IT Security Engineer, Sr

Responsibilities:

• Create, review, and update security policies and procedures
• Participate in security compliance audits (SOX,SOC, ISO 27001, NIST, HiTRUST)
• Identify security risks and develop mitigation plans
• Participate in security related projects
• Managing and responding to security related requests as they pertain to:
• Manage and tune SIEM product including, but not limited to:
• Threat/ Vulnerability Management and Analysis (Qualys, Nessus, Metasploit)
• Create accurate and well documented solutions for security related issues
• Evangelizing security within the company and be an advocate for customer and client trust
• Maintain confidentiality of all applicant, client, and company proprietary information
• Maintain all system standards of compliance
• Act as security SME and provide advice, training, and support for various projects as required/needed

Confidential

Access Control Administrator/ Interim Manager of International Security Technology & Operations

Responsibilities:

• Administer & maintain all aspects of the international access control system including: associated application and database servers, interconnected devices between each facility, physical and logical connections between facilities
• Provide first response and on - call support for ACS and related systems, domestic and internationally
• Develop and generate custom reports on access control data as well as functionality reports for the access control system and related hardware and software
• Liaison between segregated IS business units and other non-IS departments and the security technology team.
• Develop and update technical documentation for end-users and support staff as necessary
• Project Management for all systems, devices, and stakeholders directly and indirectly related to the access control system; this includes all additional support staff, engineers, and contractors that provide direct/indirect support as it applies to the maintenance and administration of the access control system and interconnected software, servers, and devices.
• Subject Matter Expert and primary contact for all Confidential -Davidson facilities internationally for security technology, related database/application servers, interconnected devices, reporting, installations, troubleshooting.

Confidential

Senior Network Infrastructure and Support Analyst, Contract

Responsibilities:

• Desktop, Hardware, Software and Network Support: Prioritize and coordinate staff requests for desktop hardware and software support (includes laptops, tablets, and projectors)
• Provide on-site tier 1 and 2 network support and troubleshooting; work with Network Infrastructure team at main office to troubleshoot WAN connectivity
• Serve as primary point of contact for on-site ISP related connectivity issues
• Document and track hardware and software
• Serve as liaison between local staff and central headquarters
• Develop and update technical documentation for end-users and support staff as necessary

Confidential

Information Technology Manager/Interim IT Director

Responsibilities:

• Responsible for administering the agency's WAN
• Purchase, install, and maintain computer and electronic equipment including computers, laptops, mobile devices, printers, copiers as well as the organization's communications infrastructure: hybrid PBX and voicemail system, company cellular devices, cellular PDAs/tablets
• Utilized industry security tools and practices to identify and resolved major information security flaws
• Developed and implemented information security best practices, policies, and incident prevention and response procedures
• Maintain the organization's website and employee intranet system
• Train staff on new hardware and/or software; develop IT training and orientation materials for human resources to utilize for new hires
• Responsible for developing and maintaining a new helpdesk ticket reporting system for tracking support calls and issues
• Developed and implemented IT acceptable use policies that governed company network and/or equipment

Confidential

Information Technology Administrator\ Youth and Programs Associate

Responsibilities:

• Sole administration of the LAN (wired/wireless), Wintel servers, as well as client side machines in a mixed environment of Windows, Mac, and Linux
• Tasked with surveying current LAN for security (logical &physical), disaster recovery, and business continuity.
• Identified and corrected security flaws that existed with data storage & protection, physical security, Active Directory security, and end-point security and encryption
• Checkpoint Firewall maintenance and intrusion prevention and detection
• Developed and maintained the Technology Lifecycle plan
• Provide assistance, support, and training to new hires, volunteers, and interns on existing hardware, software titles and usage of our network resources
• Recruit, interview, and develop college interns and volunteers for service learning credits and educational enrichment
• Allocate and evaluate course related research work for university interns and community volunteers for both Youth Programs and Information Technology related tasks as well as provide guidance and mentorship.
• Facilitate Digital Activism 101 and Advanced Digital Activism workshop that educates the fundamental principles and techniques for utilizing social networking, mobile messaging, and other digital age tools for successful community organizing.

Confidential

Client Support Analyst, Corporate Information Systems

Responsibilities:

• Act as resource for Technical Operations projects
• Act as part of a team maintaining a TCP/IP network of over 900 end users in multiple locations performing a variety of functions
• Create and maintain high quality documentation and procedures covering the operating environment
• Investigate, troubleshoot and follow up with issues that are not immediately resolvable
• Tier 1and 2 Network Infrastructure support
• Tier 1and tier 2 VPN Connectivity Support and Troubleshooting
• Install, configure, upgrade, and troubleshoot desktop/laptop hardware/software for both local and remote users
• Train new hires with varying levels of computer expertise with Microsoft Office titles to proprietary software used in house
• Contribute to the security plan by installing and maintaining virus protection software and ensuring all systems are compliant with virus and desktop software policies and standards
• Deploy applications & operating systems installs and upgrades
• Coordinate/Manage 3 rd party vendors for on-site support