SUMMARY

• Enthusiastic, highly motivated self - starter who takes the initiative with minimal supervision. Humble, dedicated and conscientious go-getter with a technical proficiency covering a broad range of COTS & GOTS software applications. A skilled programmer well versed in multiple scripting dialects with an emphasis on VBScript and PowerShell. Exceptional listener and communicator effectively conveys information verbally and in writing. Thrives in situations where positive customer interaction is of great consequence.

TECHNICAL SKILLS

• Systems: Microsoft Windows Workstations ( Win95 Win10 / Microsoft Windows Servers NT 3.51 2012 R2 ), Mac OS X Leopard, Snow Leopard ), Ubuntu 14.04, 15.04, UNIX
• Enterprise: IBM BigFix, Remedy, ServiceNow, VMware vSphere, MMC Snap - ins ( Active Directory Users and Computers, Group Policy Management Console GPMC ), SCOM 2012, SCCM 2007, 2012, Microsoft Development Tools MDT, USMT, AIK, Trend Micro OfficeScan. Adobe Connect Pro, Veritas/Symantec Backup Exec, GMC PrintNet T, BCC Mail Manager, MatchUp (formerly DoubleTake)
• Software: Microsoft Word, PowerPoint, Outlook, Access, Adobe Pagemaker, InDesign, Microsoft Excel,Adobe RoboHelp, HTML Help. Microsoft Visio, Adobe Photoshop, Illustrator. GOTS: related key litigation software applications such as Concordance, and LexisNexis Research software products.
• Languages: VBScript, PowerShell, PowerBASIC, VBA, MS-SQL, Visual Basic, ANSI C, Xbase.
• Hardware: Dell, Hewlett Packard, Servers, Workstations, Laptops, and Peripherals; OCE and Nipson High Capacity/Speed roll-to-roll printers, large Hewlett Packard 8150, 9050 sheet fed printers, Kyocera printers.

PROFESSIONAL EXPERIENCE

Confidential

Technician and Team Lead

Responsibilities:

• Conduct training and mentoring and to guarantee new employees will quickly assimilate into the business culture while effectively contributing without disruption to existing clientele.
• Provide nationwide remote support for Windows based terminals.
• Authored PowerShell scripting and PowerBasic programming techniques for automation, diagnosis and troubleshooting remote terminal issues and configuration tasks.

Confidential

Windows Migration Specialist

Responsibilities:

• Offer one-on-one training to enhance employee's ability to deal with common support issues.
• Backup and perform Win7 to Win10 MDT/USMT migration, configuration support, and training for IT staff and end users, and post-migration technical assistance
• Install, configure, troubleshoot, and resolve incidents related to hardware, software (COTS, GOTS).

Confidential

Windows Desktop Engineer

Responsibilities:

• Performed Lite-Touch MDT Windows 7 to Windows 10 migration on all client workstations.
• Utilized advanced PowerShell scripting techniques to automate installation tasks and setup.
• Evaluate, Diagnose and Correct SCOM 2012 Alerts.
• Discuss, Evaluate and Deploy monthly Windows 7 & 8.1 patches and updates
• Simplified patch management by configuring WSUS on Win Server 2012 R2

Confidential, Washington, DC

Windows Desktop Engineer

Responsibilities:

• Brought on-board to administer technical expertise and provide Windows migration support during critical OS migration and software transitional period.
• Promoted a positive image by resolving a high percentage of incidents on the first call.
• Increased productivity by creating a PowerShell script delivering file reconciliation for patch installation.
• Developed an SQL query-builder Power Basic app for SCCM that also greatly improved accuracy.
• Headed up the test teams focused on exposing and correcting implementation defects prior to release.
• Created and maintained technical documentation which included Application & Information Bulletins
• Engineered a Visual Basic powered Excel workbook that was distributed to system managers in each district that recursively stepped through their servers gathering all share drive and access control lists neatly populating the data into a spreadsheet which provided the Cloud team critical pre-migration data which greatly improved the efficiency and success of the Cloud implementation and migration.

Confidential

Senior Help Desk Technician

Responsibilities:

• Delivered professional cutting edge PowerPoint content assistance for US Attorney presentations.
• Managed Adobe Connect Pro web-conferencing solution for US Attorneys nationwide.
• Offered Tier II Help Desk Technician for the approximate 500 EOUSA end-users.
• Provided in-depth product support for critical applications and hardware.
• Designed, wrote, and developed a custom Power Basic software application that automated the enrollment process for the company’s flagship web-based educational solution software which streamlined the entire process, substantially reducing enrollment processing time.
• Exposed enrollment security hole; recommended and ultimately implemented a fix.
• Delegated as lead technical expert for Adobe Connect Pro web-conferencing solution. Saved money by brokering a deal with vendor to replace the audio-conferencing provider with a fully integrated Adobe Connect Pro audio-conferencing solution.

Confidential, Frederick, MD

Director of Information Technology

Responsibilities:

• Developed a Power Basic application that detected and subsequently analyzed FTP file uploads creating a detailed report and emailing it back to the client and the account management team saving valuable time by providing nearly instantaneous data verification
• Responded to competition increased productivity and shortened turnaround times from 48 to 24 hours
• Successfully transformed an underperforming employee into a key member of the IT staff
• Significantly increased productivity by shortening turnaround times from four days to one
• Handled network administration creating a positive surplus of hours with outside contractor

Confidential, Beltsville, MD

Director of Information Technology

Responsibilities:

• Performed an extensive reengineering of company servers — migrated from Novell to Microsoft and Cisco LAN technologies allowing for high availability and more efficient network operation.
• Developed fully functional Print on Demand application allowing us to compete with larger direct-mail firms, land large accounts while saving thousands of dollars in software licensing and support revenues.