Product Support Engineer Resume Princeton Junction, NJ - Hire IT People

EXECUTIVE SUMMARY:

A highly organized, dependable and dedicated engineer with experience in full life cycle development, integration/system testing, deployment/implementation and customer support. Extensive experience in all phases - requirements, research, design, development, troubleshooting and technical customer support. Results-driven professional, who is able to use sound judgment, determine priorities, resolve issues and accept new challenges and responsibilities, with adaptability and timeliness.

TECHNICAL SKILLS:

Design Tools: Design and execute test cases to certify product requirements. Design and install systems for test environment TCP/IP, SIP, HTTP/HTTPs, IGMP/RTP, OSPF/RIP, VLAN/Switches, Experience with UNIX, Microsoft Offices and Windows XP operating systems. Familiar with C++, C, shell and basic programming languages Circuit pack design and testing Mentor, Veribest, Orcad, Pads Logic, Quick Test Professional (QTP), Agilent VEE, Labview and Wireshark.

PROFESSIONAL EXPERIENCE:

Confidential, Princeton Junction, NJ

Product Support Engineer

Responsibilities:

Responsible for the systems integration and technical support for MPEG analyzers and digital TV/MPEG-based broadcast cable and IPTV networks products
Provided internal and external customer technical product support
Tracked customer reports regarding defective products and engaged development/application engineering teams for resolution
Assisted customers resolving issues remotely and improved existing deployment procedure/installation
Researched technical issues and provided recommendations for customers as well as our development/application engineering teams
Managed and processed customer RMA with updated test log reports
Performed troubleshooting, identified root cause analysis and repaired RMA (servers and analyzers) equipment
Provided guidance and leadership for new support engineers
Provided new product/feature updates and new technologies recommendations and developed appropriate quality test environment
Lead systems integration and certification support for internal QA testing
Excelled at working on multiple concurrent issues/tasks with conflicting priorities
Managed product status reports and provided constructive feedback to Manager of Product Support & Engineering Services on existing defect reports

Confidential, Princeton Junction, NJ

Hardware integration Engineer

Responsibilities:

Responsible for support, demonstration, training and system integration test of Optical Line Terminal (OLT) systems with full end-to-end solution with IP/TV, VoIP and Data
Developed automated test scripts using Quick Test Professional to increase test coverage and shortened and improved the quality of the test cycle
Identified and resolved design related to Optical/SONET performance, automation and installation issues with triple services (HSI, VoIP and IPTV services)
Troubleshot and debugged Amino’s Set Top Boxes (STB) for Multicast and Unicast streams
Provided technical presentation, training and demonstration of GPON, OLT, and ONT end-to-end solutions
Planned, procured, setup and demonstrated GPON, OLT and ONT equipment for major service provider in India, Russia, Ukraine, Portugal, Egypt and USA
Trained and supported customers on system operations/configuration and maintenance (OA&M) on the Element Management System
Developed detail test procedures/cases, automation scripts and result documentations
Supported the design team in electronics related tasks and provided input for implementing changes to increase the efficiency and reliability of the equipment
Planned, procured and installed equipment in system test labs in the USA and India

Confidential, Holmdel, NJ

Member of Technical Staff

Responsibilities:

Designed, developed and tested equipment for all optical transmission systems
Provided technical customer support, including system installation and training
Performed Quality Assurance tests on circuit packs, shelf and system level integration
Developed Design Verification Test plan, Circuit Pack Requirements, Diagnostic Software Requirements, and Software User’s Guide
Designed, developed and tested an Optical Switch Circuit Pack
Provided on-site system installation, troubleshooting, support and training

Confidential

Member of Technical Staff

Responsibilities:

Designed and executed test cases for undersea transmission systems
Created Manufacturing Test Requirements and Final Acceptance Test procedures for the company’s Line Monitoring Equipment
Automated factory testing using C language test scripts, resulting in increased product reliability

Confidential

Engineer

Responsibilities:

Member of a project team, which specialized in optical cross-connect Wavelength Division Multiplexing (DWM) transmission equipment
System integration tests
Analyzed and debugged newly designed circuit packs

Confidential

Junior Engineer

Responsibilities:

Designed, constructed and tested laboratory viscosity measurement equipment for evaluation of software and hardware units

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Product Support Engineer Resume

Princeton Junction, NJ

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