Field Systems Support/NOC Analyst Resume

CAREER OBJECTIVE:

I seek to obtain a full time IT position with a company seeking a strong trouble - shooting, preventative maintenance and repair skill set.

SUMMARY:

I am a highly motivated IT specialist who is quick to ramp up with any existing development platform and perform preventative maintenance, troubleshooting, repair and testing computer hardware and system software. I possess excellent interpersonal communication skills and enjoy a high pressure team environment.

TECHNICAL SKILLS:

Experience in making 8P8C cables (T568A, T568B, and Cisco console cable) Trouble-shooting to component level.
Proficient in web design (HTML, XHTML and CSS)
Windows XP, Windows 10, Windows 7, and UNIX based kernels
Experience with Windows 2003 & 2008 server (working in Active Directory)
LANDesk & Remedy
Sharepoint
CompTIA A+
CompTIA Network+

EXPERIENCE:

Confidential

Field Systems Support/NOC Analyst

Responsibilities:

Served as liaison between various support groups during system outages, and worked with third party vendors or service providers to remediate outage issues.
Supported VMware, VDI
Assisted in disaster recovery planning, testing, implementation and documentation.
Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.
Troubleshooting user related issues through the Remedy ticketing system
T rain technical staff on proper clinic equipment troubleshooting
Recover user data from damaged, corrupted, or encrypted hard drives
Setup new clinics to include network switch, router, wireless, and access point installations
Troubleshoot network issues and recommend network hardware upgrades
Setup new desktops, laptops, peripherals and install software/upgrades for end-users
Troubleshooting dialysis specific equipment i.e. Dell, Pelham Sloan, ELO All in One and WYSE Winterm equipment
Triage with third party vendors to replace equipment under warranty
Travel to clinics to resolve issues that cannot be resolved remotely
West Division Project Manager
Worked Clinic Move Add Change (CMAC) for Confidential Medical Care.
Ensured New clinics were following the projected project time line
Worked with Area Managers, Directors of Operations, and Regional Vice Presidents to ensure equipment was being ordered and delivered.
Schedule on-site visits for technicians to setup/move clinic equipment.
Attend weekly status update meetings to ensure projects were on track.

Confidential, New Orleans, LA

Tier 2 Help Desk Technician

Responsibilities:

Utilized Remedy ticketing system to create and elevate support tickets to the appropriate queue
Supported end users on the Microsoft Exchange platform to include email issues, creating, modifying and assigning group rights
Utilized Active Directory to assist in password resets, group policy objects, user creation and printer access
Created and modified user accounts, email accounts, SIPR & NIPR accounts and logical moves using Robocopy
Provided required security documents via SharePoint
Provided remote support for various issues.

Confidential, Jackson, MS

Desktop Support/Network Technician

Responsibilities:

Imaged, installed drivers, joined the domain, and installed all OS updates for each desktop/laptop
Configured switches, routers, and wireless access points to ensure network connectivity
Troubleshoot existing problems before arrival at each site to ensure smooth deployment
Ensure each department has the proper Active Directory accounts and permissions
Ensure each site has each device accounted for via spreadsheets

Confidential, Jackson, MS

Help Desk/Desktop Support

Responsibilities:

Successfully supported an end user base of over 10,000 users
Maintained excellent end user relations while providing quality support
Utilized LANDesk ticketing system to create and elevate support tickets to the appropriate queue
Supported end users on the Microsoft Exchange platform to include email issues, creating, modifying and assigning group rights in Microsoft Exchange
Utilized Active Directory to assist in password resets, group policy objects, user creation and printer access
Supported end users with various issues within Epic
Additional duties included desktop support that consisted of hardware, software and network issues

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