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Field Systems Support/noc Analyst Resume

CAREER OBJECTIVE:

I seek to obtain a full time IT position with a company seeking a strong trouble - shooting, preventative maintenance and repair skill set.

SUMMARY:

I am a highly motivated IT specialist who is quick to ramp up with any existing development platform and perform preventative maintenance, troubleshooting, repair and testing computer hardware and system software. I possess excellent interpersonal communication skills and enjoy a high pressure team environment.

TECHNICAL SKILLS:

  • Experience in making 8P8C cables (T568A, T568B, and Cisco console cable) Trouble-shooting to component level.
  • Proficient in web design (HTML, XHTML and CSS)
  • Windows XP, Windows 10, Windows 7, and UNIX based kernels
  • Experience with Windows 2003 & 2008 server (working in Active Directory)
  • LANDesk & Remedy
  • Sharepoint
  • CompTIA A+
  • CompTIA Network+

EXPERIENCE:

Confidential

Field Systems Support/NOC Analyst

Responsibilities:

  • Served as liaison between various support groups during system outages, and worked with third party vendors or service providers to remediate outage issues.
  • Supported VMware, VDI
  • Assisted in disaster recovery planning, testing, implementation and documentation.
  • Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.
  • Troubleshooting user related issues through the Remedy ticketing system
  • T rain technical staff on proper clinic equipment troubleshooting
  • Recover user data from damaged, corrupted, or encrypted hard drives
  • Setup new clinics to include network switch, router, wireless, and access point installations
  • Troubleshoot network issues and recommend network hardware upgrades
  • Setup new desktops, laptops, peripherals and install software/upgrades for end-users
  • Troubleshooting dialysis specific equipment i.e. Dell, Pelham Sloan, ELO All in One and WYSE Winterm equipment
  • Triage with third party vendors to replace equipment under warranty
  • Travel to clinics to resolve issues that cannot be resolved remotely
  • West Division Project Manager
  • Worked Clinic Move Add Change (CMAC) for Confidential Medical Care.
  • Ensured New clinics were following the projected project time line
  • Worked with Area Managers, Directors of Operations, and Regional Vice Presidents to ensure equipment was being ordered and delivered.
  • Schedule on-site visits for technicians to setup/move clinic equipment.
  • Attend weekly status update meetings to ensure projects were on track.

Confidential, New Orleans, LA

Tier 2 Help Desk Technician

Responsibilities:

  • Utilized Remedy ticketing system to create and elevate support tickets to the appropriate queue
  • Supported end users on the Microsoft Exchange platform to include email issues, creating, modifying and assigning group rights
  • Utilized Active Directory to assist in password resets, group policy objects, user creation and printer access
  • Created and modified user accounts, email accounts, SIPR & NIPR accounts and logical moves using Robocopy
  • Provided required security documents via SharePoint
  • Provided remote support for various issues.

Confidential, Jackson, MS

Desktop Support/Network Technician

Responsibilities:

  • Imaged, installed drivers, joined the domain, and installed all OS updates for each desktop/laptop
  • Configured switches, routers, and wireless access points to ensure network connectivity
  • Troubleshoot existing problems before arrival at each site to ensure smooth deployment
  • Ensure each department has the proper Active Directory accounts and permissions
  • Ensure each site has each device accounted for via spreadsheets

Confidential, Jackson, MS

Help Desk/Desktop Support

Responsibilities:

  • Successfully supported an end user base of over 10,000 users
  • Maintained excellent end user relations while providing quality support
  • Utilized LANDesk ticketing system to create and elevate support tickets to the appropriate queue
  • Supported end users on the Microsoft Exchange platform to include email issues, creating, modifying and assigning group rights in Microsoft Exchange
  • Utilized Active Directory to assist in password resets, group policy objects, user creation and printer access
  • Supported end users with various issues within Epic
  • Additional duties included desktop support that consisted of hardware, software and network issues

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