Field Representative Resume New York, NY - Hire IT People

PROFESIONAL EXPERIENCE

Confidential, New York, NY

Field Representative

Responsibilities:

Interview residents to update the Puerto Rico Census data using an electronic media.

Confidential, San Juan, PR

P.O.S. Help Desk

Responsibilities:

Receive telephone calls for the troubleshooting, orientation, training, upgrading, know how, questions and answer, upgrading using their communication method from the merchants of Puerto Rico of their bank POS debit and credit card machines, and also with the IVU Loto government machines.

Confidential, San Juan, PR

Customer Service Representative

Responsibilities:

Receive telephone calls of taxpayers, where education, orientation and help is offered in solving their tax related situations regarding their income tax declaration for the English and Spanish speaking customers.

Confidential

Automation Support Specialist

Responsibilities:

Analysis, design, develops training, documentation and programming for some of the Court local system.
Hardware and software maintenance. Supporting operations and training functions in the Court and Clerk Office.
Direct all hardware and software maintenance, training and support functions for the operation at the and Mayaguez Casinos.
Instrumental in the upgrading of computer systems and LAN communications, resulting in significant efficiencies.

Confidential, Confidential, PR

Information System Center Director

Responsibilities:

Duties involved the administration of IS enhancement programs and general daily operations for Confidential . Title III, federal funds management for the acquisition of new systems.
Daily tasks included hardware assembly and maintenance, training software installation, analysis and design of home base programming and procedures.