TECHNICAL SKILLS

• Tape Backup, Modems, UPS Technology, SCSI, Fire Wire and USB Devices, Scanners, HP/Xerox/Ricoh Printers, Micronet Data Dock System, PCMCIA Technology, SyQuest Devices, Imaging Products, Fiery, Scitex and RAID Systems., Mac Farallon Network System. iPhone’s, iPad’s, BlackBerry, Andrios,, WiFi Hot Spot Cards, Avaya iPad Conference System.
• Ethernet 10/100/1000 Hubs / Switches / NIC’s, Punch down Blocks, Hubbell Network Components.
• Microtest PentaScanner cable tester, Cat5/Enhanced Cable Wiring & Fiber Optics, ThinNet Cabling, Print Server Devices, IPX/SPX, NetBEUI, PPP, AppleTalk, TCP/IP Networking, RAS.
• Dos 3.X - 6.22, Windows 3.X/95/98/2000/XP/Vista/Win7/Win8, NT 4.0/2000-2012 Server,
• Apple ProDos- OS Lisa - Mac OS 7.x- 9x, 10x
• MS Office 2.0 - 2013, MS Outlook 97-2013, IE, Macintosh - Office98/2011, Outlook & Mac Mail Netscape, MS Publisher, Photoshop, Quark Express, PC Anywhere, Laplink, Norton Utilities, Norton Antivirus, Mcaffe Antivirus, Virex, Winfax Pro, Hard Disk Toolkit, Tech Tool Pro, Apple Diagnostic Tool, Parachute Pro, Veritas and Arcserve Backup Software, FTP Software, Accuterm Terminal Emulation, Harbingers EDI, Dave Access 2.1, Miramar PC MacLAN 6.0-7.0, Timbuktu Pro, Acrobat PDF, Ghost, Drive Image, Partition Magic, Ticketing System such as Altiris, LANDesk, Remedy and MSC and GotoMeeting.
• Utilize Apple Remote Management to push packages, monitor Macintosh hardware and remote Mac’s In our environment to assist End Users
• Assisted with creating MSI Packages for use of pushing and managing Microsoft Software Center.
• Project implementation for JAMF Casper Software.
• Test and Evaluate Software for Mac Developers and end users to insure proper operation.
• Manage end user accounts with CISCO VPN, Juniper Pulse VPN Client., Mobil Pass VPN, RightFax Utility, GotoMeeting Corp, HipChat, BlackBerry

PROFESSIONAL EXPERIENCE

Confidential

Sr. Client Services / Mac Specialist

Responsibilities:

• Provide Sr. Level support for CEO, VIP’s and Executive Assistance.
• Took on the new AV Conference room’s in the new build which includes 12 Advanced Crestron/Polycom rooms with Skype and Bluejeans technology, 14 Mondo Conference rooms with Skype and Bluejeans, and 130 seat capacity Auditorium.
• Provide Meeting support and training
• Part of the AV Conference room Champions within our Organization.
• Part of our SWAT Team for Organization Skype issue’s and user technical assistance assistance.
• Delegate hardware replacement’s including new hires to Jr. Tech’s
• Provide Sr. Level II Support for Team Members within Corporate Headquarters, Dallas, CA, Salt Lake City and Canada for Software, Hardware and Devices for approximately 4000 Field and In-House End Users
• Given projects to assist developers create standard laptop and Desktop with CentOS / Ubuntu Operating system.
• Install and provided CentOS / Ubuntu, support developers when require to utilize Windows 7 VM with Microsoft Developers Software.
• Provide VM Player/Workstation support for Windows 7, with CentOS VM.
• Support Users Accounts with Active Directory
• Provide Users with Company resources with Active Directory
• Support and Troubleshoot Corporate VPN utilizing RSA Secure, creating and maintaining Hardware and Software Token’s
• Project Completed: Migrated Users and Computers from old domain to New Company Domain.
• Manage & create accounts for BlackBerry Server.
• Manage, create accounts and provide support for RSA Secure ID KeyFob and Software Tokens.
• Created and Managed user accounts for Remedy ticketing access.
• Monitor Microsoft Service Center, tickets assigned to me by Helpdesk.
• Manage end user accounts, Mobil Pass VPN
• Manage User accounts for RightFax Utility, GotoMeeting Corp, HipChat
• Provide support for VMware Sphere, View Client.
• Provide support for Offsite developers (India) with their VM OS Client
• Assist Developers with Hardware and Software inner working of Macintosh
• Work with the Security Team on providing secure Macintosh on Company Network.
• Provide RICOH and HP printer support
• Provide Conference Room Support, using Avaya iPad system, Teleconference, GotoMeeting, Video Conferencing, and SmartBoard.
• Conduct CEO monthly team communication meeting’s utilizing On24 Bridging.
• Work with ticketing system an meet company SLA’s
• Ticketing systems Dealertrack used in the past 5 years here are:

Confidential

Sr. PC / Mac Desktop Specialist

Responsibilities:

• Create Standard Images and for, Dell, HP, IBM Laptops and Desktops.
• Configure standards for Apple MacBook’s and Desktop’s.
• Provide Remote Access support for VIP’s, Executives and Corporate users.
• Project Leader and Coordinator for Macintosh to PC Transition and Rollouts.
• Diagnose and repair HP Printers
• Support corporate staffing with hardware / software support, updates and standardization.
• Develop Mac’s Standard’s Company wide for supporting hardware and software.
• Upgrade Systems from NT 4.0 / XP to Windows7 and Microsoft Application’s.
• Identify and Resolve User Application Problems on PC Desktop, Laptops and Macintosh.
• Sr. Support Apple MacBook’s / Desktops in Corporate Network.
• Teach Team Member’s in other locations how to support Apple Systems and Devices
• Support and Provide Apple Systems on standards with Dealertrack Locations.
• Create apple software application packages and push then to other Mac systems as needed.
• Train users in general applications and network operations.
• Support Executives and their Assistance to setup Outlook collaboration functions.
• Provide Microsoft Office support.
• Provide Adobe Creative Suite Ver.x support.
• Provide immediate PC / Macintosh support with Altiris / LANDesk and Apple remote Console
• Assisted in providing evaluation any hiring of Temp’s and assigning their daily tasks.
• Provide Support with offices located in Chicago.
• Configure Smart phones, IPhone’s and Blackberry Device.
• Support and Troubleshoot Corporate VPN, Cisco VPN Client
• Multi-Task day-to-day problems, which arise and resolve them quickly and efficiently.

Confidential

Network Administrator / Desktop Specialist

Responsibilities:

• Responsible was maintaining and support 52 Compaq and Dell servers in a NT/Win2000
• Developed new cabling standards throughout the firm to maintain standardization control
• Responsible for User Accounts, RAS Accounts and Exchange Email Accounts.
• Maintain Nortel Accelar 1200 Core Switch
• Maintain and configure Nortel 350 and 450 switches
• Provide Network Support and Trouble shooting in a TCP/IP environment
• Installed and implemented Agency wide Symantec Norton Ant-Virus CE Software.
• Plan and Build new Dell servers and adding them into their environment
• Configured and Implemented Data Backup Solution Using StorageTek L80 Library and Veritas Software.
• Responsible for backup and restores of company and subsidiary’s Data, Exchange and SQL Servers and delegate responsibilities among team.
• Setup and Install HP Printers - Xerox Copy / Printers on the Network
• Maintain and support User Accounts, access privileges and Company Policies
• Add and Configure PDA’s and Blackberry on BES Server
• Mentored new employees in my group and helped them develop their skill sets to be a positive influence in the firm.
• Headed the project for design and implement 6 floors of data closet installing new Cat wiring, proper labeling for wall numbers, wire cable management, identify conference rooms and printers with appropriate wire color code.