Customer Service Representative Resume

SUMMARY

An ambitious and results - driven individual with strong academic credentials combined with extensive customer service experience and a diverse background of extra-curricular activities and interests. Possess strong leadership skills along with the ability to deal creatively and practically with company regulations and interact effectively with colleagues and clients.
Troubleshoots and resolves software, hardware, and Windows Active Directory issues escalated from customer support and other departments with a 100% success rate.
Provides technical assistance over the phone and in person with end-users.
Performs diagnostics and troubleshooting of system issues, documented help desk tickets/ resolutions, and maintained equipment inventory lists.
Deploy, image, configure, and setup computers and IP phones
Researches issues on various computer systems and databases to resolve complaints and answer inquiries.
Proficient in the use of HP, XP, 7, MS Office 2007, Outlook/Exchange, and Internet Explorer environments.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential

Responsibilities:

Works within the Ecommerce Contact Center, connecting with UA customers across several channels of communication: telephone, chat, and email. This position is the voice of UA.com, delivering world class customer service to our Ecommerce consumer base.
Worked rotating positions among a team within the studio, ranging from production to promotion. Produced various types of commercials both in the studio and the field. Worked with Adobe Creation Suites to both edit and create new promotional content.
Reporting to the Coordinator of Video Services, responsible for assisting with the everyday planning, organization and execution of video-related tasks for athletics practices, game day video needs, and other duties as assigned. Assist in editing game and practice video for a variety of Towson Athletics programs, primarily football, using various video capturing and editing systems; Assist in capturing film for various teams’ practices and potentially games; Assist in equipment preparation and maintenance for all tasks associated the video unit; Assist in creating hype/ highlight videos for various athletic programs for internal use only.

Confidential, Towson, Maryland

Videographer

Responsibilities:

Responsible for pre/post production of videos for promotional purposes in relationship to Greek and Sorority Life at Confidential .
Handle the live recording of events, and production of summary videos for said events.
Generated title animations to be used for future videos.
Meet with various groups to outline and produce video projects.

Confidential, Ft.Meade, Maryland

Customer Service Representative

Responsibilities:

Assisted in the training of new employee’s, helping to guide them into company regulations.
Acquired practical skills in customer service, and how to handle the various situations that can occur in day to day interactions.