IT SPECIALIST Resume

SUMMARY

I is passionate about taking challenges I would like to face teh competitive world through an organization which will allow me a challenging career path and provide me teh learning opportunities to grow and excel tapping my potential to prove myself as a symbol of success in dis field.

TECHNICAL SKILLS

Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti - virus programs

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows, IOS, Unix, NetWare Servers, Citrix

Process Flows & CaM-Tracking Tools: Incident management service processes; HEAT; Remedy; Zendesk; Freshdesk; Samanage; Desk.com

PROFESSIONAL EXPERIENCE

Confidential

IT SPECIALIST

Responsibilities:

Working as an IT support specialist, who were responsible for maintaining teh company's computer services and equipment.
dis duty includes troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Confidential

Help Desk Service

Responsibilities:

Worked on online billing system, maintain teh customer's relation with teh company, Inventory Data Support, complaint management system, return services, customers call record system.
Worked with different software MS Word, Excel, Powerpoint, and Confidential ’s server setup.