INFORMATION TECHNOLOGY OPERATIONS MANAGEMENT Resume

SUMMARY

Accomplished mainframe developer with 20+ years of proven experience supporting information systems and IT operations, and driving improvement for industry - leading organizations. Expert in COBOL, JCL, and DB2, leveraging strong technical and leadership ability to identify and develop solutions that regularly advance the quality of applications and processes along with accomplished with PL1.

TECHNICAL SKILLS

COBOL, JCL, IBM Utilities, CLIST, REX, Bomgar, DB2, PL/I, Relevance, TELON, UNIX Scrip, IBM Bigfix, SYBASE, CICS, SAS,
FOCUS, RPG, Informatica, IBM Web Reports, Mainframe(MVS & VM), AS/400, Windows, UNIX

PROFESSIONAL EXPERIENCE

INFORMATION TECHNOLOGY OPERATIONS MANAGEMENT

Confidential

Responsibilities:

Supported a variety of projects and task, driving technological improvement across the organization.
Created custom analysis in relevance to developing necessary system priorities, helping to make information readily available for reporting
Utilized reports to determine the scope of software distribution and in reviewing software licensing
Developed web reports for business areas that helped determine the presence of specific software, registry values, object contents, and object versions
Key member of a software distribution team that ensured proper packaging and distribution of software (third-party and in-house) to all systems throughout the company, including desktop, laptop, and virtual machines; 32K systems across the US
Leveraged multiple in-house tools to prepare applications for distribution
Provided support following the implementation of tools and software, including utilizing Bomgar to remotely access systems to perform detailed analysis and problem resolution
Maintained user success by quickly and efficiently resolving issues
Played a key role in the implementation of updates to the IBM Bigfix tool, receiving training in Microsoft System Center Configuration Manager (SCCM) in preparation to replace IBM Bigfix
Served as a Bomgar administrator, overseeing support and governing access for the organization

ENTERPRISE DATA ACCESS SERVICESS (EDAS)

Confidential

Responsibilities:

Gained knowledge of UNIX environments and services
Supported access to the database by multiple departments and applications
Development of mainframe batch PL1 application programs accessing DB2
Support mainframe batch PL1 application programs accessing DB2 presented a design and requirements proposal to redesign a critical batch mainframe process with PL1 and DB2

ENTERPRISE BUSINESS INFORMATION SYSTEMS (EBIS)

Confidential

Responsibilities:

Supported critical databases and applications that processed information and created business-critical data to related applications
Leveraged training and gained knowledge of Informatica, Autosys, and working in the UNIX environment
Utilized Informatica to develop application that concentrated on providing support for existing applications
Primary support contact for LifeFile, while maintaining support for EBIS applications and processes
Leveraged a COBOL background to learn PL/I and perform required activities as the mainframe support representative, including supporting and maintaining PL/I applications and batch jobs Supported existing procedures and applications by utilizing JCL, SAS, and other mainframe experiences.
Serviced corporate clients using AS/400 and RPG skills, selected clients included S.C. Johnson (FOCUS), AT&T, F. Dohmen Company, Rockwell Automation, ConAgra, West Bend Mutual, and Man Power.

DBA, TRAINING INTERNAL CONSULTING

Confidential

Responsibilities:

Supported and maintained the payroll system for all of Confidential and its known subsidiaries.
Served in a dual role in technical support, DBA and development, responding to escalations from the development are
Maintained mainframe application development and support of order entry and inventory control systems